Quality Engineer

The work model for the role is: Onsite, Mount Juliet, TN

Your role and responsibilities

In this role, you will work on a team focused on improving the customer experience in product quality and performance in the warranty returns area of the warehouse. Oversees quality improvement initiatives in all areas of the value chain from suppliers to customer. Ensures high quality assistance to the customers for all technical or application critical situations related to the products. Assure that products and systems meet stated requirements in a cost effective and safe working environment within the local business.

You will be mainly accountable for:

• Drive warehouse quality center operational efficiency and lean improvements. Evaluate and determine functionality of products returned to accept or reject based on technical specifications, quality standards, established procedures, etc. Maintains complete and accurate data in the ERP system (SAP) and customer-facing system (Salesforce).

• Ensures the quality control of the system processing and product testing according to international standards and internal procedures. Ensures the local organization has the necessary hardware and software capability to assure products and systems meet specified requirements and customer expectations.

• Acts timely as coordinator in customer complaints to analyze root cause and take corrective and preventive actions working within cross-functional teams. Promotes the voice of the customer at the local unit and assists that risks, problems, and solutions are evaluated from a customer/stakeholder point of view.

• Designs, develops, and implements effective metrics that show inefficiencies, prioritizes areas for improvement, identifies improvement actions and focuses on causes and corrective actions to reduce waste; Oversees weekly and monthly quality reports and improvement activities. Monitors and reviews progress and suggests correction to meet the key performance indicator targets. Uses quality data analytics from the organization to identify risks, failures, and non-conformances.

Qualifications for the role

• Bachelor degree in engineering (Electrical or Mechanical preferred)

• Minimum 2 years of experience in a manufacturing or warehouse facility

• Strong teamwork skills; excellent written and verbal communication skills

• Familiar with low voltage products devices and regulations (IEC/UL/CCC/CSA)

• Experience in Data Analysis & Reporting

• Experience in Supplier Relationship Management

• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

Salaried exempt positions are provided vacation under a permissive time away policy.

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