Scheduler (Non-Exempt)

Responsible for scheduling appointments, routing telephone calls, receiving patients, and performing various other administrative functions.

Answers the telephone in a friendly and compassionate manner.

Accurately takes telephone messages and forwards them to the appropriate co-worker.

Confirms the next day's appointments for the physicians and lab.

Reschedules appointments for physicians as their schedules change.

Demonstrates a thorough understanding of physicians scheduling templates by accurately scheduling the patient's problems according to physician directives.

Directs patients to the CBO account representatives when a flasher is discovered on the patient's account.

Promptly notifies the clinic co-workers regarding physician schedule changes.

Demonstrates the ability to perform job functions with minimal supervision.

Performs job functions in a manner which is consistent with protecting patient confidentiality.

Demonstrates a working knowledge of Epic referrals by consistently working the referral report.

Education: High School Diploma or equivalent
Other: Ability to read and communicate effectively in English. Basic computer knowledge.
Preferred Other: Additional languages preferred.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.