New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, tuition reimbursement, 401(k), retirement plan
United States, Michigan, Plymouth
Mar 12, 2026
Customer Service Representative - Healthcare Call Center Location: Plymouth, MI (Onsite Role) Pay: $21/hr Contract Duration: 6 Months with Strong Potential for FullTime Hire Schedule: Must be available 7 days/week between 5 AM - 10 PM (fixed schedule assigned after training) About the Opportunity Are you a customerfocused problem solver with experience in a fastpaced call center? Looking for a role with real career advancement, strong training, and longterm stability? We're hiring Healthcare Customer Service Representatives to support highvolume inbound calls for a leading organization in the pharmacy benefits industry. You'll answer questions about prior authorizations, benefits, prescription coverage, and other confidential healthcare inquiries. This position offers industryleading training, career paths across multiple departments, and opportunities for permanent employment with excellent benefits once converted. What You'll Do Handle inbound calls (50-100 per day) from members, providers, and partners Answer questions about prescription coverage, prior authorization, and general benefits Conduct necessary followup calls Enter and update information with exceptional accuracy Navigate through multiple computer systems to document interactions Maintain strict confidentiality and professionalism Meet quality, accuracy, and performance goals What We're Looking For To be successful, candidates must have: Required Experience * 1+ year of recent highvolume call center experience (within the last 2-3 years) * Steady work history (no jumpy resumes) * Strong customer service and communication skills * Ability to type at least 30 WPM * Solid computer navigation and multitasking abilities * Healthcare or medical call center experience is a big plus * Pharmacy technician certification or bilingual skills are a plus (not required) Training Details Training Schedule: Monday-Friday, 8:00 AM - 4:30 PM for 4 weeks (attendance required) Training Requirements: * You will complete 4 tests * Must average 90% or higher to pass * Success is very achievable through participation, notetaking, and completing assignments Mandatory Overtime in January & February Shift Bid: At the end of training, you'll receive your permanent schedule based on test performance. Why You'll Love This Opportunity Clear Paths for Career Growth Many contractors have grown into roles such as: * Prior Authorization * Claims * IT Support * Workforce & Reporting * Quality * Team Lead, Supervisor, or Trainer Opportunities for Pay Increases * Promotion to Tier 2 Agent $22/hr * Fulltime conversion usually around 8-9 months Outstanding Benefits After Permanent Hire * Tuition reimbursement * Quarterly bonuses * Discounts on travel, theme parks, movies, and more * Internal mobility across departments Job Type & Location This is a Contract to Hire position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on Mar 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.