New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Mar 12, 2026
Position Summary We are seeking a dependable and detail-oriented Customer Service Representative to join our call center team. In this role, you will handle a high volume of inbound calls, provide accurate information to customers, and complete follow-up outreach as needed. The ideal candidate delivers exceptional service, maintains strong attention to detail, and is comfortable navigating multiple systems in a fast-paced environment. Key Responsibilities * Respond to inbound customer calls and conduct occasional outbound follow-up calls * Assist customers with prior authorization inquiries, general questions, and sensitive or confidential information * Accurately document customer interactions and update multiple systems in real time * Demonstrate strong attention to detail, ensuring all information entered is complete and accurate * Maintain quality and accuracy standards while handling approximately 50-100 calls per day, depending on call complexity * Utilize multiple programs, tools, and communication platforms to support customer needs Required Skills & Qualifications * Minimum 1 year of high-volume call center experience within the last 2-3 years * Consistent employment history (no "jumpy" resumes; long-term tenure preferred) * Ability to type at least 30 WPM * Strong customer service and communication skills * Proficiency with computers and ability to learn new systems quickly * Ability to handle confidential information with professionalism and discretion Top Skills * Customer Service * Call Center Operations * Computer Literacy Assessment Requirements (IKM Tests) Candidates must complete the following assessments: * Typing Test - One Space Version (1 minute) * Call Center - Telephone Skills * Computer Knowledge & Skills Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Mar 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.