MD, Head of Industry Architecture - Financial Services

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Own

- Outcome-to-capability architecture strategy
- Executive architecture engagement model
- Composable platform positioning for regulated industries
- Architecture-led deal shaping and objection handling
- EA partnership model with VPA and TA
- Reusable industry architecture assets
- Enabling the shift a new outcome focused sales process to grow consumption

Key Responsibilities

Outcome & Capability Alignment
- Translate customer business outcomes into capability-driven architecture models
- Define the technical capability framework required to support agentic enterprise use cases
- Ensure Salesforce is positioned to complement and orchestrate within the customer's ecosystem
- Lead the pivot from demo POCs to quick win production pilots that demonstrate value

Executive Engagement & Platform Positioning

- Lead CIO, CTO, and Chief Architect architecture discussions
- Build executive confidence in Salesforce's role within the customer's long-term roadmap
- Provide objective architecture tradeoff guidance across Salesforce and competitor solutions
- Act as primary architectural advisor to account teams on strategic pursuits

Deal Shaping & Objection Management

- Partner with AEs to shape architectural win strategy
- Address executive and technical objections proactively
- Re-engage late-stage deals to reinforce platform confidence and close risk gaps
- Ensure architecture narratives support large, multi-cloud, and platform-level decisions

Cross-Functional Architecture Orchestration

- Work with Value & Pilot Architecture to prioritize high-value initial use cases
- Provide Technical Architects with the full capability model and sequencing roadmap
- Re-engage post-detailed design to finalize executive alignment and close support

Asset & Pattern Development

- Develop reusable architecture narratives and capability maps
- Enable the field with executive-ready architecture sales assets
- Provide structured feedback to Product and Strategy teams

Success Looks Like

- Salesforce is selected earlier in strategic regulated deals
- CIO confidence measurably improves in competitive pursuits
- Architecture narratives directly influence platform decisions
- Large deals progress faster with fewer executive objections
- Salesforce becomes embedded in long-term customer roadmaps
- EA assets are widely used by the field

Ideal Candidate Profile

Experience

- 15+ years in enterprise/platform architecture or CTO-adjacent roles
- Deep Financial Services industry experience
- Proven CIO/CTO executive engagement credibility
- Track record influencing platform selection decisions

Strengths

- Systems thinker with strong business-outcome orientation
- Exceptional executive communication skills
- Strong platform strategy instincts
- High commercial acumen

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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