Patient Access Team Lead

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organizes work to achieve maximum efficiency.
• Plans work assignments to meet deadlines and priorities.
• Monitors quality of work by conducting audits of departmental outputs and ensures all associated processes are followed.
• Monitors and ensures that all workqueues related to department functions are worked within the established guidelines.
• Monitors petty cash, deposit pickups and change requests and ensures that all cash handling and compliance procedures are being followed.
• Revises, develops and implements policies and procedures to maintain proper workflow for Patient Access teams.
• Assists supervisor or manager in educating staff of any changes pertinent to their roles.
• Completely performs functions of the assigned staff and is a subject matter expert for frontline access operations.
• Provides department orientation and coordinates training for all new or established partners within the Patient Access team.
• Thinks critically about department operations and implements improvements.
• Participates in process improvement activities and makes recommendations for new/revised policies, procedures and workflows. Considers impacts and anticipates barriers and develops alternatives.
• Collaborates and communicates with other departments to solve cross-departmental issues and conflicts.
• Provides daily oversight of activities of partners and provides input to performance evaluations. Conducts employee review with presenting and discussing pertinent review findings and recommendations. When deficiencies are noted, monitors employee performance to assure that corrective action is taken.
• Provides high level service recovery to assist with the follow up on patient billing concerns/complaints.
• Coaches and supports Patient Access team members on analysis and decision-making methods and tools.
• Conducts ongoing training sessions for employees related to Patient Access and front-end operations.
• Evaluates training needs and registers staff as needed
• Approves ordering of supplies.
• Provides advice and consultation to employees concerning office objectives and policies.
• Reviews and updates educational material to ensure partners have current resources.
• Provides feedback to outside departments related to Patient Access and Revenue Cycle policies and procedures.
• Maintains department schedules, staff time off and attendance, approves payroll

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent preferred.
Associates degree in a business or healthcare field preferred.
Two years of patient access, revenue cycle or other healthcare experience required, with emphasis in access services, POS collections, registration, scheduling, insurance verifications/authorization or customer service preferred.
One year prior leadership related experience required.

CERTIFICATION/LICENSURE

Healthcare revenue cycle related certification or an equivalently designated certification approved by management required within 1 year.

OTHER SKILLS AND ABILITIES
Strong interpersonal/oral/communication skills
Analytical skills
Keyboard and typing skills
Ability to handle stress
Knowledge of PPM and STAR billing systems desirable
Microsoft Word and Excel experience desirable

LEVEL OF SUPERVISION

Responsibilities include training employees; planning, assigning, and directing work; assisting with appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SUPERVISES

Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women