Services Technician-W2

Emphasizescontinuous quality improvement and adherence to industry standards.

High-Level Responsibilities

A Quality Assurance Specialistis responsible forQA checks, ensuring that products meet established quality standards throughout the entire warehouse and integration process, fromreceiving to integrationto shipping. They inspect incoming and outgoing products, analyze data, and work to improve quality and efficiency.

Responsibilities

• Conduct quality assurance inspections and tests to ensure products meet established criteria across production,logistics, and warehouse environments.

• Perform incoming, in-process, and final inspections of products and materials.

• Review and verify technical documentation, including Certificates of Conformity (CFC), packing slips, and inspection checklists.

• Conduct source inspections and ensure photo documentation aligns with client requirements.

• Perform visual inspections for damage, defects, or signs of improper handling.

• Identifyand remove non-conforming or damaged products; determineappropriate disposition(e.g., rework, scrap, economy inventory).

• Ensure proper labeling and documentation for shipments, including asset tags and production labels.

• Compare picked items against order manifests or system records to confirm accuracy (item, quantity, specifications).

• Verify product variations (e.g., size, color, model) and ensure all required items are present, preventing short or over picks.

• Maintainaccuraterecords of inspections, findings, non-conformances, and corrective actions in the Quality Management System (QMS).

• Support root cause analysis andassistin implementing corrective and preventive actions (CAPA).

• Monitor and report on quality metrics such as defect rates,inspectionpass rates, and response times.

• Document discrepancies or quality issues according to established protocols.

• Communicate significant issues or developments to managers, supervisors, and QA personnel.

• Adhere to company quality control procedures and safety protocols during inspections.

• Alert team members and supervisors when defects or patterns of errors are identified.

• Assistinidentifyingpotential flaws in the picking or inspection process.

• Participate in internal and external audits as needed.

• Engage in training and development related to quality assurance processes.

Insightat a Glance

• Received 35+ industry and partner awards in the past year

• $9.2 billionin revenue

• #20on Fortune's World'sBest Workplaces list

• 14,000+ engaged teammates

• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deepexpertisein cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin,disability status, protected veteran status, sexual orientation or any other characteristic protected by law.