New

Student Services Program Advisor & Case Manager - CARE

Texas Woman's University
United States, Texas, Denton
Mar 18, 2026
TITLE CARE Student Services Program Advisor & Case Manager JOB SUMMARY The CARE Student Services Program Advisor & Case Manager supports student success and persistence by providing direct services, case management, and program coordination for students served by the CARE Office, with a focus on foster care alumni and other students navigating basic needs insecurity, financial hardship, or personal challenges. The Advisor & Case Manager connects students with on- and off-campus resources, delivers workshops and programs that build student resilience and engagement, and monitors outcomes to ensure effective wraparound support. The position collaborates with faculty, staff, and community partners to improve access to resources, advocates for vulnerable student populations, and contributes to CARE initiatives that promote belonging and retention. Work is performed under the administrative supervision of the Assistant Director (or Associate Director) for CARE, with performance evaluated based on the effectiveness of student support, coordination of services, and program impact. ORGANIZATIONAL RELATIONSHIPS Reports to: Assistant Director (or Associate Director), CARE (Campus Alliance & Resource Education) Supervises: May supervise Student Assistants and Graduate Assistants ESSENTIAL DUTIES - May include, but not limited to the following: Provides direct case management support for students experiencing foster care, homelessness, food or housing insecurity, financial distress, or other basic needs challenges. Conducts assessments of student needs and develops individualized support plans. Coordinates referrals to campus and community resources, monitors follow-up, and ensures wraparound support is delivered effectively. Advises and supports CARE-affiliated student organizations, including the foster care alumni group, parenting students group, and related nontraditional student organizations. Plans, coordinates, and evaluates educational workshops, trainings, and events that build student resilience, financial literacy, leadership skills, and sense of belonging. Serves as liaison and point of contact for student parents, veterans, and other nontraditional populations as assigned. Maintains accurate and timely documentation of student interactions, referrals, and outcomes. Maintains and updates a database of community referral resources and partners. Assists in the collection and analysis of program data to inform continuous improvement. Collaborates with campus departments and external agencies to address systemic barriers and strengthen student support networks. Represents CARE at university events, community forums, and professional conferences. Serves on division and university committees as assigned. Assists with departmental budget monitoring and reporting. Supports coordination of advisory boards and councils. Performs other duties as assigned. Knowledge of best practices in case management, student success, and support for foster care alumni and nontraditional students. Ability to coordinate student programs and resources effectively. Ability to communicate difficult or sensitive information with discretion, supported by strong interpersonal skills. Skill in building partnerships and collaborating with various stakeholders. Ability to manage multiple priorities effectively, supported by strong organizational and problem-solving skills. Ability to evaluate and improve program services based on data. Skill in excellent written, verbal, and presentation communication skills. Knowledge of office software, student databases, and communication platforms. ADDITIONAL DUTIES Serves on division and university committees as assigned. Assists with departmental budget monitoring and reporting. Supports coordination of advisory boards and councils. Performs other duties as assigned. EDUCATION Master's degree in higher education, counseling, social work, or a related field required. EXPERIENCE Minimum two years of experience in student development, counseling, case management, or related field. Experience in higher education strongly preferred. REQUIREMENT Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. Valid driver's license and certification as an authorized TWU driver in order to drive on University-related business. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures. KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential: Knowledge of best practices in case management, student success, and support for foster care alumni and nontraditional students. Ability to coordinate student programs and resources effectively. Ability to communicate difficult or sensitive information with discretion, supported by strong interpersonal skills. Skill in building partnerships and collaborating with various stakeholders. Ability to manage multiple priorities effectively, supported by strong organizational and problem-solving skills. Ability to evaluate and improve program services based on data. Skill in excellent written, verbal, and presentation communication skills. Knowledge of office software, student databases, and communication platforms. PHYSICAL DEMANDS The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee may be required to travel. WORK ENVIRONMENT All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. SAFETY TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident. Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic. All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials. If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.