Manager of IT Infrastructure - Maryville, TN

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SHB-7582

Maryville

Tennessee

Full-time

1st shift: 8:00 am - 5:00 pm (M-F)

The Manager of IT Infrastructure leads the design, reliability, security, and performance of the organization's technology environment, including onpremise and cloud infrastructure, enterprise networks, and systems administration. This role oversees a multidisciplinary technical team responsible for delivering stable operations, modernizing core platforms, and supporting missioncritical SAP and nonSAP systems.

In-office/non-remote

Core Responsibilities

IT Infrastructure Leadership

• Direct daily operations across servers, storage, virtualization, cloud platforms, and data center environments.
• Develop and execute infrastructure roadmaps aligned with business strategy, cybersecurity requirements, and scalability needs.
• Oversee highavailability architectures, backup strategies, disaster recovery planning, and business continuity readiness.
• Implement monitoring, observability, and automation tools to improve reliability and reduce manual effort.
• Manage vendor relationships, licensing, support contracts, and technology procurement.

Network Architecture & Operations

• Oversee the design, implementation, and maintenance of enterprise network infrastructure, including LAN, WAN, WLAN, SDWAN, VPN, and firewall environments.
• Ensure network performance, reliability, and scalability through proactive capacity planning, monitoring, and optimization.
• Lead the evaluation and deployment of new network technologies, including nextgeneration firewalls, network segmentation, and cloudintegrated networking.
• Maintain routing and switching environments, ensuring efficient traffic flow, redundancy, and fault tolerance.

Network Security & Compliance

• Partner with cybersecurity teams to enforce network security standards, including segmentation, access control, intrusion detection/prevention, and zerotrust principles.
• Oversee firewall rule governance, VPN access policies, and secure connectivity for remote and hybrid workforces.
• Ensure compliance with regulatory, audit, and security frameworks through documentation, testing, and continuous improvement.

Network Monitoring & Incident Response

• Implement and maintain network monitoring tools for realtime visibility into performance, availability, and security events.
• Lead incident response for networkrelated outages, degradations, or security events, ensuring rapid rootcause analysis and longterm remediation.
• Establish and maintain network documentation, topology diagrams, runbooks, and operational standards.

Cloud & Hybrid Connectivity

• Manage connectivity between onpremise systems and cloud platforms (Azure)
• Support Azure cloud or hybrid deployments by ensuring secure, highperformance network paths for application, database, and integration layers.

Systems Engineering & Administration

• Design, deploy, and maintain Windows and Linux server environments (on-prem, virtual, and hybrid cloud).
• Administer Active Directory, Group Policy, DNS, DHCP, certificate services, identity integrations, and role-based access controls.
• Engineer and support virtualization platforms:




• VMware vSphere (ESXi, vCenter, clusters, HA/DRS)
• Microsoft Hyper-V




• Support hybrid cloud infrastructure using Microsoft Azure, including identity integration, virtual machines, storage, and network connectivity.
• Maintain the Domain controllers, Zscaler environment, Active Directory environment, and Entra ID synchronization
• Federating and enabling SSO capabilities for different cloud applications, managing our cloud applications from an administrative function
• Working closely with the other IT departments in serving their needs promptly
• Managing the Databases and data related workflows and gateways between on-prem systems and cloud systems.
• Actively managing the OS and DB images along with any kernel level updates to VMWare, OS, DBs etc.
• Maintain system lifecycle activities including capacity planning, performance tuning, patching, upgrades, and decommissioning.

Endpoint, Deployment & Configuration Management

• Administer and support SCCM/MECM for endpoint lifecycle management including:




• OS deployment and imaging
• Patch management
• Software packaging and distribution
• Hardware and software inventory




• Collaborate with desktop and security teams to ensure consistent, secure endpoint configurations.

Backup, Recovery & Resilience

• Engineer and support enterprise backup and recovery platforms including:




• CommVault




• Perform backup monitoring, recovery testing, ransomware readiness validation, and restore operations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience considered.
• 10+ years of experience in IT infrastructure operations, including server, network, and cloud
• Strong background in network engineering, including routing/switching, firewalls, wireless, SDWAN, and cloud networking.
• Experience with Cisco, Palo Alto, or similar enterprisegrade network platforms.
• Strong understanding of virtualization, cloud platforms, storage systems, and cybersecurity fundamentals.
• Leadership experience managing crossfunctional technical teams.
• Excellent communication, project management, and problemsolving skills.

Physical Demands:

• Occasional: bending, kneeling, squatting, standing, walking, reaching, overhead reaching, and fine motor skills

Work Environment:

• Normal office environment and office lighting
• Within the Smith & Wesson manufacturing facility employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting
• All employees are required to apply ergonomic correctness to all job tasks

Updated 4/13/2026