Customer Service Manager I

As a Customer
Service Manager, you're responsible for leading the team to ensure an
exceptional customer and team member experience, manage risk, and support
growth. As a leader, you will coach, motivate and develop your team of direct
reports to achieve their full potential while complying with all policies and
procedures.

This position is for our East Brookfield branch.

Essential Functions:

The Customer
Service Manager responsibilities include:

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures staff complies with established standards and regulations.
• Resolves audit exceptions in a timely manner on an as needed basis.

The Customer
Service Manager is a role model for our employees and customers and
consistently reflects the Bank Five Nine brand.

Must Haves:

• High school diploma or G.E.D.
• At least 1+ year of experience in a retail banking environment
• Basic keyboarding skills and the ability to navigate in a Windows environment

Preferred to Have:

• Bachelors degree.
• Coaching/training experience.
• Experience with supervision or leadership of retail banking activities.
• Audit/compliance expertise.
• New accounts experience.
• 
  

Why Bank Five Nine:

We've been in
business over 166 years, and we're just getting started! Bank Five Nine is on a
mission to make lives better for the Wisconsin communities that we have been
honored to serve since 1859! We're excited to be named a Top Place to Work for
16 years in a row and proud to be a place that people love to come to work
every day.

We are an Equal
Opportunity Employer. We are committed to the full inclusion of all
qualified individuals