Payment Operations Associate 3

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Overview of Your Role

To provide a high level of support to both members and internal staff as it relates to the daily operations of payment operation functions, which include but are not limited to: Mailed transactions, share draft in-clearing, remote deposit capture, ATM checks deposits, returned deposited items, forward item processing, branch network check balancing, wire transfer processing, and ACH file processing, while adhering to all regulatory, compliance, departmental and credit union rules, regulations, and policies. Additionally, the Payment Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained.

Essential Job Functions/Responsibilities:

• Review and research Share Draft posting exceptions, making the pay/no-pay decision in accordance with departmental guidelines, procedures, and policies.

• Review and research Chargeback file, making the return/redeposit decision in accordance with departmental guidelines, procedures, and policies.

• Create daily Share Draft/Chargeback file and transmit it to the Federal Reserve Bank, adhering to all security controls and regulatory timeframes, ensuring that the Credit Union or the member does not suffer any adverse results or monetary loses due to non-compliance.

• Process Share Draft dispute and fraud claim requests in accordance with the check processing rules and department procedure.

• Perform daily Share Draft/Chargeback proof and reconcilement activities for receiving, representment and return activity.

• Address/research share draft clearing inquires and perform check/deposit adjustments to accounts as applicable.

• Review daily remote deposit capture and ATM deposits making the accept/reject decision in accordance with departmental guidelines, procedures, and policies.

• Review all assigned reconciliations daily and maintain all supporting documentation for outstanding items and/or problem items on the reconciliation.

• Research outstanding reconciliation items and follow up with appropriate areas to clear items in accordance with established timeframes. (No aging items over 30 days).

• Process bank by mail transactions.

• Scan/Repair checks through Check 21/VIP forward check collection process. Reconcile check processing for all checks accepted in Headquarters branch.

• Sort and date stamp department mail in accordance with the established staff rotation schedule.

• Process collection items, Canadian checks, and foreign items, stop payments (checks), and check protests.

• Review assigned service request categories daily and respond/resolve in accordance with established time frames and member service standards.

• At all times maintain a high degree of processing accuracy and member information confidentiality.

• Compile and maintain departmental daily/monthly statistical reporting data in accordance with stated deadlines.

• Promptly report any instances of non-compliance to credit union or department procedures/policies to area management.

• Develop and maintain a strong working relationship with the accounting area to ensure quick resolutions to exception or problem items.

• Keep abreast of technological developments in systems and procedures, as well as industry developments, regulatory changes, and compliance.

• Processing Check Fraud claims timely adhering to all security controls and regulatory timeframes.

• Responsible for ensuring detailed procedures are accurate and up to date in accordance with departmental process.

• Adhere to all internal and external member service standards, providing effective member service to both internal and external customers.

• Provide and embrace ideas and suggestions for continuous improvement.

• Perform settlement of forward presentment check files, including the creation of the Electronic Cash Letter (ECL) files being presented to the Federal Reserve Bank.

• Maintain responsibility for work production and ensuring workflow is on schedule and cash letter deadlines are met.

• Monitor virtual check processing batches, addressing out of balance situations, image quality exceptions and processing errors.

• Escalate all Item Processing production issues following the established escalation procedures, in an accurate and timely manner.

• Provide a timely response to check adjustments cases received from or creation of check adjustments sent to the Federal Reserve Bank via FedLine Web.

• Complete daily reconciliation proofs for all associated processes (third party files, branch work and Fed Forward files). Research and justify unresolved differences when necessary.

• Review all assigned general ledger reconciliations daily. Maintain all supporting documentation for outstanding items and/or problem items on the reconciliation.

• Accountable for all wire transfer operations services ensuring all operating schedules and processing timelines are adhered to.Serve as liaison between credit union and FRB for Fedline Wire Transfer Services.

• Overall accountability for the accurate processing of all incoming and outgoing wire transfers to include the posting of such transactions to member's accounts.

• Perform customer due diligence, adhering to the Customer Identification Program (CIP), and performing Office of Foreign Assets Control (OFAC) checks.

• Accountable for identifying potential fraudulent wire transactions and notifying management, compliance, and fraud departments of suspicious activity. Accountable for Wire Transfer daily proof and reconciliation to FRB account.

• Appropriately prioritizes/monitors resource needs to execute processes and clearly communicates with management appropriate needs.

• Develop and maintain a strong working relationship with the Accounting, IT, Operations and Software Support areas to ensure quick resolution to processing issues, exceptions, or problem items.

• Address / research ACH posting inquires and perform adjustments to accounts as applicable

• Process ACH stop payments and investigate dispute requests in accordance with ACH rules and department procedure.

• Review and research ACH posting exceptions, making the pay/no-pay decision in accordance with departmental guidelines, procedures, and policies. Create a daily ACH return file and transmit it to the ACH operator, adhering to all security controls and regulatory timeframes ensuring Credit Union or the member does not suffer any adverse results or monetary loses due to non-compliance.

Credentials, Experience and Skills

• Bachelor's degree is preferred, or minimum of 2 to 3 years of experience in the level 2 position or equivalent experience in a related field. Wire Transfer experience required

• Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements.

• Ability to make effective decisions under pressure in a high monetary risk environment.

• Sound organizational and time management skills.

• Experience reviewing proposals and business cases, drawing logical conclusions from analysis.

• High level of technology proficiency.

• Experience working with reconciliations helpful.

• Strong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets.

Starting Compensation: $22.62-$27.15/hr. plus a competitive benefits package.

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com