Senior Collections Specialist

Senior Collections Specialist (Administrative Operations)

Farmingdale, NJ

Pay: $20.00 - $23.00 per hour

Job Summary

The Senior Collections Specialist (Administrative Operations) is responsible for supporting collections efforts by contacting customers with past-due balances and pending service disconnections. This role combines customer communication, administrative coordination, and data tracking to ensure timely payment resolution and accurate recordkeeping. The position requires strong attention to detail, organizational skills, and the ability to effectively manage multiple systems in a fast-paced environment.

Job Responsibilities

• Make outbound calls to customers with overdue accounts and pending service disconnections
• Communicate professionally to encourage timely payment and resolve outstanding balances
• Accurately document customer interactions and outcomes within CRM systems
• Track and maintain account activity using spreadsheet tools
• Utilize reporting and data tools to support collections tracking and performance
• Learn and navigate multiple systems, including CRM and reporting platforms
• Maintain organized, accurate, and up-to-date records of all communications and transactions
• Support administrative tasks related to collections operations as needed

Job Requirements

• Proficiency in Microsoft Excel (basic to intermediate)
• Strong communication and customer service skills
• Ability to learn new systems and tools quickly
• High attention to detail with strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong administrative and data entry capabilities

Work Experience

• Previous experience in collections, administrative support, or customer service environments preferred