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ServiceNow Application Analyst III

Carilion Clinic
United States, Virginia, Roanoke
1212 3rd St (Show on map)
Mar 31, 2026
Job Title: ServiceNow Analyst III Description Employment Status:Full time Shift:Day (United States of America) Facility:451 Kimball Ave NE - Roanoke CP07 Carilion Medical Center. Requisition Number:R156658 ServiceNow Analyst III (Open) How You'll Help Transform Healthcare:Onsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work:Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana,Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia. The ServiceNow Application Analyst II is responsible for the analysis, design, configuration, implementation, and support of ServiceNow applications with a strong emphasis on the Strategic Portfolio Management (SPM) suite. This role partners closely with business stakeholders, technical teams, and vendors to ensure solutions meet organizational goals, adhere to governance, and maximize platform value. The analyst will contribute to platform enhancements, troubleshoot complex issues, deliver training, and drive adoption of ServiceNow best practices across the enterprise. Key Responsibilities Application Analysis & Solution Design Performs advanced analysis of ServiceNow applications-including SPM, ITSM, and related modules-to design scalable solutions that align with business strategy. Plans implementations, evaluates enhancement opportunities, and ensures optimal adoption of SPM capabilities (e.g., Demand, Project, Portfolio, Resource Management). Configuration & Development Support Maintains expert knowledge of assigned ServiceNow applications and configuration tools. Performs configuration, workflow updates, form/table design, reporting, and dashboards. Assists with the resolution of complex platform issues and provides timely updates to stakeholders. Project & Portfolio Delivery Independently manages assigned ServiceNow projects and enhancement initiatives, ensuring timelines and deliverables are met. On-Call & Advanced Support Participates in on-call rotation and assists team members with troubleshooting complex issues. Requirements & Design Leadership Independently conducts requirements-gathering sessions with business partners, leveraging deep understanding of SPM processes. Facilitates detailed design workshops, ensuring alignment between client needs and platform capabilities. Business Process Optimization Analyzes business operations to identify opportunities for automation, process improvement, and workflow optimization-particularly within SPM lifecycle processes (demand intake, prioritization, forecasting, reporting). Technical Leadership & Mentorship Leads large initiatives and serves as a mentor to junior analysts, providing guidance on ServiceNow functionality, standards, and best practices. Documentation & Training Creates and maintains high-quality documentation including solution designs, status reports, support materials, and training assets for both technical teams and end users. Change Management Compliance Follows the established change management process, ensuring timely submission of change requests, effective communication, risk mitigation, and post-change validation. Application Support & Implementation Supports the deployment of new ServiceNow modules and capabilities. Assists with testing, documentation, user acceptance, and rollout planning. Cross-Functional Collaboration Works closely with internal and external partners in a professional manner. Responsibilities may involve access to confidential or sensitive information; discretion and sound judgment are required. Work Environment & Governance Operates effectively in a matrixed organization and understands Bimodal delivery principles. Works in an office or remote environment using modern devices and collaboration tools. What We Require: Education: Bachelors Degree in STEM or equivalent work experience in lieu of degree. Masters degree preferred. Experience: Minimum 4 years of related experience. Comprehensive understanding of full stack development including front-end and back-end languages, Relational Databases, and server configuration. Experience working in an agile development environment preferred. Licensure, certification, and/or registration: One or more of the following is recommended: ITIL 4 Foundation Certification, Azure Fundamentals, Oracle Certified Associate, Java Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills. Effective communication skills (oral, written and presentation). Familiarity with Java, JavaScript, Ruby, React, Angular, HTML, CSS, Apache, Linux, SQL, Relational Databases, HTML, Azure, and Linux preferred. Familiarity with Epic Kuiper, MyChart, Haiku/Canto, Rover, Interconnect, Chronicles or Data Courier preferred. Must have excellent problem-solving skills and be customer service oriented. Recruiter: MARK MISKOVIC Recruiter Email: mamiskovic@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-beingat Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued education and training Please see job description PI283481881 Job distributed by JobTarget.