Business Support Specialist

General Purpose:

Under general supervision, perform a variety of business support activities for the location being supported, typically of an administrative nature. Duties may include preparing, editing, or distributing correspondence; tracking, filing, collecting, summarizing, or organizing information; performing data entry and processing of information; running or producing reports; assisting with basic accounting or bookkeeping activities; assisting with records retention; and completing special projects. Respond to the needs of internal and/or external customer requests or questions. May provide backup support to other administrative positions.

Job Duties and Responsibilities:

• Assist department and/or office staff, performing any combination of clerical duties including answering phones, filing, sorting, receiving, classifying, reconciling and summarizing documents and information; welcome or direct visitors
• Serve as a contact for customers. Review customer requests for service and take action to serve their needs in a manner that meets or exceeds their expectations in a cordial and efficient manner
• Assist or perform basic accounting or bookkeeping activities including processing POS transactions
• Track, file, collect, summarize, or organize information
• Maintain various records, spreadsheets, logs, etc.
• Compile and generate regular and special reports using established formats and procedures
• Use software applications including LIMS and SAP and other standard office equipment to complete work activities
• Maintain close liaison with laboratory leadership team and technicians. Keep current on analytical processes to facilitate smooth working relationships between customer and laboratory staff
• Respond to requests on the supply order line and maintain sample label printing database.
• Serve as a backup on Environmental Protection Agency entries and notify customers of results
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience

• High school diploma or equivalent
• One to three years' office, administrative, or related experience

Knowledge, Skills and Abilities

• Strong knowledge and skill with Microsoft Office Suite and company computer systems
• Able to work with accuracy and attention to detail
• Able to work independently and as part of a team
• Able to promote a team environment
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to anticipate and recommend needed changes
• Able to take initiative in performing job and seek increased responsibilities
• Able to multi-task and problem solve
• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
• Able to perform tasks and duties without constant supervision
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans