Business Analyst Intern

Internship: 6 months: full-time during the summer and part-time during the fall semester.

The Business Analyst Intern is a role in the Third-Party Software team within Internal Software Products department. This person helps support the use of third-party (SaaS) applications used throughout our region. The individual will research software support questions and incidents and work closely with other team members and Business individuals to accomplish this work.

The Business Analyst Intern will participate in various team and Business meetings, learn the non-product software support methodology and other IS procedures to accomplish this work. Also, the person will help document various support plans including backup and recovery, cybersecurity and support plans. This position requires a balance of system maintenance activities, technical writing and ability to research items independently.

Effective time management, analytical thinking, organizational skills, strong documentation and the ability to communicate effectively will lead to success in this role and within the team. Also the intern will need to have an analytical way of thinking and the ability to explain technical concepts to non-technical users.

Primary Duties

• Perform all work in compliance with company policies and within the guidelines of the BioMerieux Quality System.
• Understand BioMerieux's technical and scientific mission, ensuring alignment with business and system processes.
• Gather and document business and technical details, prepare technical documentation for software (e.g., support material, backup and recovery documents, cybersecurity documents, etc.).
• Ensure all documentation aligns with change control and configuration management standards.
• Analyze current business processes and identify areas for improvement.
• Construct recommendations and strategic plans based on business needs and data insights.
• Partner with business users to gain an understanding of their use of various software applications.
• Work with other third-party software Business Analysts and Project Managers on various applications.
• Identify, document and update system incidents, working with vendors and users to resolve issues.
• Provide excellent ongoing customer service and adhere to internal and external service level agreements (SLAs).
• Facilitate cross-functional communication with various business and technical users.
• Support user adoption efforts related to software applications and business processes.
• Assist in analyzing data trends and provide reports to support decision-making.
• Support data validation and integrity efforts within business applications.
• Continually update technical knowledge and skills to stay aligned with industry trends and emerging applications and technologies.
• Stay informed of best practices in business analysis and software development methodologies.
• Take on additional responsibilities as required to support business and team objectives.
• Hybrid position with some days each week that will be worked in the SLC company office.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Qualifications

Required Education, Training and Experience

• High School Diploma, GED or equivalent
• No previous experience required
• Must be actively enrolled in a degree program (IT, IS, Computer Science, Engineering field)

Preferred Education, Training and Experience

• Previous internship experience preferred.
• Pursuing a bachelor or masters degree

Knowledge, Skills, and Abilities (KSAs)

• Consistently upholds and reflects the core ethical principles and values that bioMerieux promotes.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
• Written Communications - including the ability to communicate technical data in written form
• Troubleshooting issues to identify and resolve problems efficiently
• Informing others by sharing clear, timely information to ensure alignment.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
• Intermediate: applies skills independently in most situations; handles moderately complex tasks with occasional guidance
• Basic understanding of software development processes and troubleshooting skills.

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [emailprotected].

BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).