New

Desktop Support Technician

TEKsystems
$23.00 - $37.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Durham
Apr 01, 2026
Description User Support & Onboarding Handle onboarding/offboarding processes, account provisioning, and device configuration. Assist with Microsoft Intune Autopilot setup and remote deployment of devices. Ticket & Asset Management Document all support interactions and resolutions in the ticketing system. Maintain accurate inventory of IT assets using our ITSM platform. Collaboration & Escalation Work closely with the Director of IT and other IT team members to escalate complex issues. Coordinate with external vendors and software providers for specialized support. Deliver exceptional support with a focus on responsiveness and clarity. Provide guidance and training to end-users on IT tools and best practices. Required Skills & Qualifications 2+ years of IT help desk experience and 3+ years in customer service or technical support. Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools. Familiarity with VOIP/cloud-based phone systems and IT security best practices. Experience with Jira Service Desk, Tactical RMM, and Splashtop preferred. Excellent communication skills and ability to research and resolve issues independently. Associate degree in IT or equivalent experience preferred. Skills Windows, Help desk support, Support, Troubleshooting Top Skills Details Windows,Help desk support,Support,Troubleshooting Additional Skills & Qualifications Deliver exceptional support with a focus on responsiveness and clarity. Provide guidance and training to end-users on IT tools and best practices. Required Skills & Qualifications 5+ years of IT help desk experience and 3+ years in customer service or technical support. Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools. Familiarity with VOIP/cloud-based phone systems and IT security best practices. Experience with Jira Service Desk, Tactical RMM, and Splashtop preferred. Excellent communication skills and ability to research and resolve issues independently. Associate degree in IT or equivalent experience preferred. Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Durham, NC. Pay and BenefitsThe pay range for this position is $23.00 - $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.