New

Bilingual Performing Loan Consultant

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Apr 01, 2026
Job Title: Performing Loan Consultant (Call Center - Mortgage Services) Location: Onsite - Tempe, AZ (5 days/week) Employment Type: Contract Position Overview The Performing Loan Consultant serves as the frontline representative for homeowners, delivering high-quality customer service in a fast-paced call center environment. In this role, you will handle both inbound and outbound calls, work directly with customers who are past due on their mortgage payments, and help develop realistic payment solutions that bring accounts current. This role requires strong communication skills, professionalism, and the ability to manage sensitive financial conversations with empathy and confidence. Key Responsibilities * Handle inbound and outbound calls with homeowners regarding mortgage servicing and payment inquiries * Contact past-due borrowers to identify reasons for delinquency and develop customized payment solutions * Process mortgage payments accurately and efficiently * Address general mortgage servicing questions, including escrow, payoffs, and website support * Refer eligible homeowners to refinancing opportunities when appropriate * Use manual and automated dialing systems to manage outreach efforts * Document all customer interactions accurately and in compliance with company and regulatory guidelines * Meet or exceed performance metrics, quality standards, and attendance expectations * Participate in ongoing training related to mortgage servicing, compliance, and customer engagement * Represent the company professionally and positively at all times Required Qualifications * High school diploma or equivalent (college degree preferred) * Strong verbal communication and customer service skills * Ability to handle confidential information with integrity and discretion * Comfort working in a high-volume call center environment * Strong attention to detail, time management, and organizational skills * Proficiency with Microsoft Office and Windows-based systems * Ability to work independently while following established procedures Preferred Qualifications * 1+ year of experience in collections, customer service, or financial services (not required) * Call center experience is a strong plus * Mortgage or loan servicing knowledge preferred but not required * Sales, negotiation, or retention experience a plus * Bilingual (Spanish/English) candidates encouraged to apply Skills & Competencies * Customer service excellence * Call center communication * Financial services aptitude * Professional negotiation and problem-solving * Documentation and data accuracy * Adaptability in a fast-paced, regulated environment Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Apr 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.