Parts Expeditor

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Expeditor.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.

Position Summary:

Provide superior level of support to customers throughout CBE Territory. Provide superior level of support to Service Department. Work with customers to determine the best solution to parts needs. Provide support in identifying Caterpillar and Allied vendor parts needs for customers.

Primary Responsibilities:

• Provide quotes and process for Cat and allied vendors to
• Support all shop operations by ordering parts within a timely manner to complete work orders .
• Support Product Support Field Sales/Inside Sales/Machine Sales/Service
• Communicate with supervisor, service manager and service coordinator on order status of back ordered
• Advise customer on substitution of part when replacement is not available
• Keep customers informed of new parts, services available, and dealer merchandising prog
• Maintain an orderly hold
• Verify all parts are received to meet repair schedule by checking orders in hold

Requirements:

• Comprehensive understanding of the practices, programs, policies and procedures of the company and Cat parts delivery process
• Motivated self-starter with the ability to work independently with little or no supervision
• Considerable analytical abilities in interpreting pricing, schedule, and delivery requirements
• Excellent decision making and interpersonal skills and the ability to perform effectively in an environment of various levels of complexity ,priorities and time schedule deadlines

Performance Measures:

• Number of customer returns
• Customer orders
• Order completeness
• Customer satisfaction/loyalty
• Close rate
• Lost sale reporting

Education/Experience:

Individual should have a high school diploma or equivalent; three years related experience and/or training; or equivalent combination of education and experience.

Individual should have above average communication skills as well as a mechanical aptitude

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.