Sr. Desktop Technician

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

Please log into myWORKDAY to search for positions and apply.

• Deliver high-level desktop support to end users-both remotely and in person
• Troubleshoot and resolve hardware, software, printer, and basic network issues
• Install, configure, and maintain PCs, applications, and peripheral devices
• Manage and resolve support tickets with a focus on timely follow-up and closure
• Provide training and guidance on commonly used software applications
• Support audio-visual and multimedia systems (e.g., Zoom, Teams, conference room tech)
• Assist with system deployments, upgrades, and third-party solutions
• Collaborate with vendors and internal teams to ensure seamless IT operations
• Contribute to process improvements, safety initiatives, and compliance standards
• Manage small to mid-level projects and help implement technical solutions

• Associate degree in Computer Science, MIS, Industrial Technology, Business Management-or equivalent experience
• 3+ years of hands-on experience in desktop support or IT help desk roles
• Strong knowledge of PC hardware, software, and operating systems
• Familiarity with network fundamentals (TCP/IP, connectivity troubleshooting)
• Excellent communication, problem-solving, and customer service skills
• Ability to work independently while also collaborating with a team

• Experience in a healthcare environment
• Industry certifications (e.g., CompTIA A+ or similar)

• Be part of a mission-driven organization supporting patient care
• Work in a collaborative, supportive IT environment
• Gain exposure to diverse technologies and enterprise systems
• Opportunities to grow your skills and advance your career