Experience Partner 3

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Summary Description

The Experience Partner 3 is a senior-level role responsible for managing high-value, complex client relationships across the full customer lifecycle. This includes leading strategic pre-sales consultations, overseeing implementation and onboarding, and driving long-term client success through executive-level engagement, program optimization, and revenue growth. The Senior Experience Partner also mentors junior team members and serves as an escalation point for complex client issues.

Essential Function

• Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR.
• Lead strategic discovery sessions and contribute to solution architecture during pre-sales.
• Oversee implementation planning and execution, ensuring alignment with client goals.
• Conduct executive-level business reviews and develop long-term engagement strategies.
• Identify and drive upsell and cross-sell opportunities in collaboration with sales.
• Act as an escalation point for Experience Partner I and II team members.
• Mentor junior Experience Partners and contribute to internal knowledge sharing.
• Represent Granicus in client-facing presentations, panels, and strategic engagements.

Knowledge/Skills/Abilities

• Deep understanding of customer success, digital transformation, and SaaS delivery models.
• Familiarity with public sector operations and government technology solutions.
• Knowledge of strategic account management and enterprise consulting practices.
• Strong leadership, mentoring, and coaching skills.
• Excellent communication, facilitation, and executive presentation skills.
• Proficiency in CRM systems (e.g., Salesforce), project management tools, and analytics platforms.
• Ability to work independently and proactively solve problems.
• Ability to build trust and credibility with clients and internal stakeholders.
• Ability to translate client needs into actionable strategies and solutions.
• Ability to manage large, complex client portfolios and influence outcomes.
• Ability to think strategically and align client goals with organizational objectives.
• Ability to resolve complex issues and lead cross-functional collaboration.

Experience/Credentials:

• Bachelor's degree in Business, Public Administration, Communications, or related field.
• 5- 7 years of experience in consulting, customer success, or enterprise account management.
• Proven track record of managing strategic client relationships and driving growth.
• Experience with SaaS platforms and digital tools preferred.

Other Job Info

This role is typically performed on a computer using Zoom or Teams. The individual will be on camera throughout the day engaging with other employees and clients. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk.

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

EEO Statement:

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include - Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Flexibility & Balance

• Flexible Time Off - Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement - Support a productive home office environment.

• Multiple Health Plan Options - Including a 100% employer-paid plan.
  
• Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program - Stay active, your way.
  
• On-Demand Mental Health Support - Access to Headspace and other wellness tools.

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) - With a generous company match.
  
• Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

• Online Learning Platforms - Fuel your professional development.
  
• Competitive Salary & Bonuses - Your contributions are valued and rewarded.