New

Change Control Manager

TEKsystems
$45.00 - $55.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Alabama, Montgomery
Apr 07, 2026
Description Position Description The Alabama Medicaid Agency (AMA) is preparing for a major transition from a monolithic Medicaid Management Information System (MMIS) with 14 different business functions operated by a single contractor to an interoperable, modernized system based on a Service Oriented Architecture (SOA) operated by multiple contractors. This multi-year "Modernization" project will include working with multiple contractors, as well as working with multiple change management pathways. A diverse set of module contractors will provide design, development, and implementation (DDI) engagement to fulfill the specifications outlined in various proposals and statements of work. Each module has a team dedicated to managing the DDI phase. We are seeking an experienced ITSM Change Control Manager to lead and oversee the change management process within this complex IT environment. This role is responsible for ensuring that all changes to MES infrastructure, and applications are assessed, approved, implemented, and documented in a controlled and compliant manner. The ideal candidate will have deep experience in IT Service Management (ITSM), strong knowledge of change control processes, and the ability to coordinate across technical teams, business stakeholders, and leadership to minimize risk and service disruption. The Change Control Manager facilitates changes to the production MMIS environment. During the modernization project and on a specific timeline, each module contractor's solution will replace a component of the current legacy MMIS. "production" MMIS environment will change significantly with the replacement of each module. Changes to the production MMIS environment will require diligent coordination, monitoring, and communication. The contractors may use a variety of development methodologies to include Agile, Waterfall, Feature Driven Development (FDD), Rapid Application Development (RAD) or a Hybrid approach. The Change Control Manager is expected to manage the change control processes associated with the various contractors and AMA subject matter experts. AMA has created an Enterprise Change Management (ECM) process with several checks and balances, including Boards with specific authority. The Change Control Manager will interact with department be out front of all change requests. The Change Control Manager will stay engaged with department leaders as project-sizing information is developed. The Change Control Manager coordinates with department leaders when changes are ultimately presented to the approval committee. The Change Control Manager facilitates the change process when it involves more than one module or platform. The Change Control Manager has minimum process control enforcement authority over contractors but maintains responsibility for administrative activities associated with the Executive Change Control Board (ECCB), Module Change Board and MES Change Approval Board (CAB). The expectation is that approved RFCs come in on time and within budget. The person is expected to be self-motivated, organized, and dependable. Skills Required * Enterprise Change Governance Leadership Provides strategic oversight of the enterprise change control framework, ensuring all changes across the Medicaid Enterprise System (MES) are governed in a controlled, auditable, and risk- managed manner. Establishes and maintains change policies, standards, operating procedures, and governance models aligned with regulatory and enterprise objectives. * Strategic Change Risk & Impact Management Leads comprehensive risk evaluation across the enterprise change portfolio, assessing cumulative system impact, operational risk, regulatory implications, and business readiness. Ensures robust documentation of risk likelihood, mitigation strategies, validation plans, rollback procedures, resource alignment, and implementation sequencing. * Executive-Level Change Advisory & Board Governance Oversee Change Advisory Board (CAB) and Enterprise Change Control Board (ECCB) governance structures. Ensures all Requests for Change (RFCs) are complete, risk-assessed, and decision-ready. Facilitates structured review, executive reporting, decision documentation, and accountability tracking. Ensures principal stakeholders or designated delegates are present for informed decision-making. * Multi-Contractor & Cross-Functional Coordination Directs collaboration across module contractors, operations, architecture, security, and business stakeholders to validate scope, sizing, resourcing, financial impact, scheduling, and compliance considerations. Ensures alignment across interdependent systems and release calendars. * ITSM Process Integration & Service Stability Ensures Change Management is fully integrated with Incident, Problem, Release, Configuration, and Knowledge Management processes. Validates CMDB and service map impacts, monitors change- related incident trends and drives corrective action to protect service stability and operational integrity. * Regulatory Compliance & Audit Readiness Maintains full audit traceability of change activities in compliance with Medicaid, CMS, HIPAA, and state oversight requirements. Enforces segregation of duties, evidentiary documentation standards, and governance controls to support internal and external audits. * Release & Implementation Oversight Directs enterprise implementation planning, including release bundling, scheduling, blackout window governance, and forward schedule of change (FSC) management. Oversees execution readiness, business communication planning, and post-implementation validation. * Post-Implementation Review & Continuous Improvement Leads structured post-implementation reviews to evaluate outcomes, performance metrics, and risk realization. Analyzes change success rates, emergency change trends, and service disruptions to drive continual service improvement and process maturity. * Performance Management & Executive Reporting Defines and monitors enterprise Change Management KPIs, including change success rate, emergency change frequency, change-related incident volume, and SLA adherence. Provides executive dashboards and strategic insights to support informed governance decisions. * ITSM Tooling & Workflow Governance Provides oversight of ITSM platform configuration (e.g., ServiceNow or equivalent), ensuring automated approval routing, risk scoring, workflow integrity, reporting accuracy, and system integration across contractors and enterprise platforms. * Stakeholder Communication & Organizational Influence Leads structured enterprise change communications, including stakeholder notifications, outage advisories, and business readiness messaging. Exercises executive-level influence, conflict resolution, and decision facilitation across a complex, multi-contractor governance environment. Skills Preferred * Ability to create/update project schedules for complex RFCs that require an integrated schedule for coordination across modules and progress monitoring to prevent schedule slippage * Demonstrates professional interaction with a diverse group of executives, directors, managers, and subject matter experts * Written and verbal skills to effectively relay information to diverse audience of receivers. * Experience documenting lessons learned, and program updates associated with Enterprise Change Management processes * Ability to facilitate design sessions once the CAB releases RFC to impacted module contractors Experience Required * 5 - 7 Years of experience as a Change Control Manager * Experience in creating policies and guides for Change Control Board activities. * Manage and optimize ITSM tools such as ServiceNow (or similar platforms) * Track and report on Change metrics (success rate, failures, incidents caused by change) * Develop dashboards and performance reports for leadership * Strong knowledge of ITIL principles and practices * Experience managing CAB processes in a large enterprise environment * Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management Experience Preferred * 2 - 3 years of experience managing changes involving multiple contractors * Expert MS Project skills and experience managing multiple projects simultaneously * Expert/Advanced knowledge of all Microsoft Office products including Office 365, Teams, and SharePoint Strong interpersonal skills and team building expertise * Excellent verbal and written communication skills * Ability to work independently with minimal direction from State or other team members * Ability to work under pressure / to a deadline * Ability to work in team-oriented environment * Strong analytical and critical thinking skills * Detailed oriented and highly organized Education Desired * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * 5+ years of experience in ITSM, with a focus on Change Management or Change Control Education Preferred * ITIL Foundation Certification * Project Management Institute (PMI) Project Management Professional (PMP) Certification or equivalent Person must be willing to be 100% on site. Skills Change management, Project management, itsm, itil, itil service management, servicenow, Organizational change management, microsoft office Top Skills Details Change management,Project management,itsm,itil,itil service management,servicenow Additional Skills & Qualifications Preferred Skills: 2 - 3 years of experience managing changes involving multiple contractors Skill Expert MS Project skills and experience managing multiple projects simultaneously Skill Expert/Advanced knowledge of all Microsoft Office products including Office 365, Teams, and SharePoint Strong interpersonal skills and team building expertise Certification * ITIL Foundation Certification Project Management Institute (PMI) Project Management Professional (PMP) Certification or equivalent Experience Level Expert Level Job Type & LocationThis is a Contract position based out of Montgomery, AL. Pay and BenefitsThe pay range for this position is $45.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Montgomery,AL. Application DeadlineThis position is anticipated to close on Apr 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.