Fellowship Coordinator

Involves designing, conducting, promoting, evaluating, and supporting health professions education programs in compliance with organizational objectives and nationally accepted accreditation standards and requirements. Supports learners (including but not limited to faculty, residents, clinical fellows, graduate or undergraduate learners, practicing or licensed professionals) in areas such as curriculum, teaching and learning activities, scheduling, core competencies, assessment, and evaluations. Coordinates all activities associated with the ongoing administration of health professions education programs.

Applies knowledge about curriculum, requirements, and educational activities to coordinate professional health education programs. Coordinates and maintains program operations, which may include teaching and learning activities, program curriculum, learner scheduling, maintaining databases, tracking learner compliance, and program accreditation.

The Department of Otolaryngology - Head and Neck Surgery is a clinical department at UCSF that combines superior resident and medical student training with the highest quality of patient care. Beyond our offices, clinics, and laboratories within the 107-acre UCSF Parnassus campus above Golden Gate Park, our department reaches into the Moffitt Long Hospital, the Ambulatory Care Center, the Medical Center at Mount Zion, and shares UCSF's partnerships with Zuckerberg San Francisco General Hospital (ZSFG) and the San Francisco Veterans Affairs Medical Center (SFVAMC). Divisions within OHNS include Pediatric Otolaryngology, Head and Neck Surgery, Laryngology, Otology, Rhinology, Minimally Invasive Skull-Based Surgery, Facial Plastics, and Sleep Disorders. The department ranked #1 in Northern California by US News and World Report for 2021 and number 5 in the nation. We also have a robust research enterprise with 10 PhD faculty, and $10M in sponsored research budgeted for FY26. OHNS has consistently been in the top 10 institutions for NIH funding. The department has an ACGME-accredited residency program with 25 residents. Additionally, four fellows receive subspecialty training annually.

The Fellowship Coordinator will provide administrative and analytical support to the UCSF Otolaryngology Education Office. Responsibilities include supporting the residency and fellowship programs in collaboration with the lead Education Manager; coordinating medical student rotations; coordinating courses in the department's dissection classroom; and coordinating educational offerings planned by individual divisions within the department.
Under the direction of the Education Manager, the Fellowship Coordinator is responsible for administering and managing activities for multiple ACGME-accredited and non-ACGME fellowship programs, including:
Laryngology (Non-ACGME), Pediatric Otolaryngology (ACGME and Non-ACGME), Facial Plastic and Reconstructive Surgery (Non-ACGME), Prendergast (Non-ACGME), CHESA Global Health (Non-ACGME), Neurotology (Non-ACGME), Head and Neck Surgery (Non-ACGME), and various Research Fellowships.
This position oversees all aspects of the fellowship lifecycle, including interviews, onboarding, credentialing, and offboarding for incoming fellows. The coordinator must possess a thorough understanding of policies and procedures from the Office of Graduate Medical Education (OGME), Office of Continuing Medical Education (OCME), UCSF Medical Center, Dean's Office, Division, and the Department of Otolaryngology-Head & Neck Surgery, ensuring full compliance with institutional, accreditation, and regulatory standards.

In addition to fellowship coordination, this role manages educational programs such as Sub-Internships (Sub-I/Clerkships) through I-Rocket, and coordinates non-MD interns through OGME, including social workers, speech-language pathologists, and audiologists.

The Fellowship Coordinator is also responsible for organizing and managing departmental educational activities and events, including but not limited to:

• Grand Rounds
• Morbidity & Mortality (M&M) Conferences
• Tumor Boards
• Pediatric Conferences
• Fellow reimbursements and backup support for resident reimbursements
• General education team administrative support, as needed

This position requires exceptional organizational skills, attention to detail, and the ability to work collaboratively and effectively with faculty, trainees, and interdisciplinary teams. The ideal candidate demonstrates professionalism, flexibility, and strong problem-solving abilities in a high-volume academic environment. They must also show a genuine passion for education and mentorship, contributing positively to the department's mission of excellence in clinical education and training.

Required qualifications:

• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum of 3 years of related experience.
• Thorough knowledge of administrative analysis and operations research. Demonstrated ability to develop and implement processes and systems. Thorough knowledge of the administrative and operational implications in a program.

Preferred qualifications:

• Master's degree in related area preferred
• Thorough knowledge of relevant policies and regulatory requirements. Solid knowledge of health professions education program requirements. Thorough knowledge of health professions education industry.
• Demonstrated experience and documented excellence in oral and written communications skills; includes active listening and critical thinking.
• Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Strong problem solving skills to assist learners and resolve issues.
• Excellent organizational skills, analytical, and demonstrated attention to detail. Ability to complete work and meet established deadlines in an accurate and timely manner, and to manage short and competing deadlines.
• Thorough knowledge of educational software and platforms. Demonstrated ability to analyze and seek solutions to enhance the user experience.
• Thorough knowledge of data management, documentation methods used in investigating and presenting findings about the program. Skills include statistical analysis of data across databases and systems.

Required qualifications:

• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum of 3 years of related experience.
• Thorough knowledge of administrative analysis and operations research. Demonstrated ability to develop and implement processes and systems. Thorough knowledge of the administrative and operational implications in a program.

Preferred qualifications:

• Master's degree in related area preferred
• Thorough knowledge of relevant policies and regulatory requirements. Solid knowledge of health professions education program requirements. Thorough knowledge of health professions education industry.
• Demonstrated experience and documented excellence in oral and written communications skills; includes active listening and critical thinking.
• Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Strong problem solving skills to assist learners and resolve issues.
• Excellent organizational skills, analytical, and demonstrated attention to detail. Ability to complete work and meet established deadlines in an accurate and timely manner, and to manage short and competing deadlines.
• Thorough knowledge of educational software and platforms. Demonstrated ability to analyze and seek solutions to enhance the user experience.
• Thorough knowledge of data management, documentation methods used in investigating and presenting findings about the program. Skills include statistical analysis of data across databases and systems.