Customer Service Coordinator

This position will be open to internal and external applicants and will close on Thursday, April 23, 2026.

This position pays between$55,520.00 to $69,400.00 and is based on skills, experience and education of the successful candidate.

About this Opportunity

Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? New Mexico Gas Company is hiring a Customer Service Coordinator that could be your introduction to a long career with us! You will find the workday in the life of a Customer Service Coordinator to keep you on your toes as you provide important customer service support for the business and the citizens of New Mexico.

Primary Duties and Responsibilities

This list does not reflect the job duties in their entirety

• Coordinates daily customer service activities, provides feedback by answering specific questions related to daily activities, peer mentoring and leadership of Call Center Representatives.
• Handles difficult or escalated customer inquiries and problems
• Assists in complex/political customer complaints and develops resolutions or compromises that will meet the customer's needs and protect the financial position of the Company
• Provides back-up coverage for supervisor; assists with training, developing, and monitoring the team
• Provides feedback to supervisor and ensures that budgetary targets are met while providing quality customer service.

Successful Candidate Must Have:

• High School Diploma or GED
• 5 years' experience, or equivalent combination of education and/or experience related to the discipline
• A valid driver's license with an acceptable driving record
• Preferences: Bilingual (English/Spanish)

Working Conditions:

Regularly required to sit, talk and listen for long periods of time. Manual dexterity required. May be required to lift/move up to 10 pounds. Vision requirements include close vision (clear vision at 20 inches or less).