Business System Developer- Onsite Overland Park, KS

About the Role

We're looking for a Business System Developer to join our Enterprise Applications team and serve as a technical leader supporting critical tools that power our R&D and Marketing organizations. In this role, you'll act as a primary Subject Matter Expert (SME) for Jira Cloud and Wrike, delivering both strategic project work and day-to-day operational support.

You'll work closely with cross-functional stakeholders to design, build, and maintain scalable business system solutions that improve efficiency, enhance transparency, and enable teams to do their best work. This role blends hands-on development, system administration, and stakeholder partnership, making it ideal for someone who enjoys both technical depth and business impact.

Why This Role Matters

The systems you'll support and enhance are mission-critical:

• Jira Cloud supports approximately 2,000 R&D users, powering software delivery and service workflows
• Wrike supports Marketing teams (~50 users) for go live events and go to market campaigns

Recently, the team:

• Successfully migrated 500,000+ Jira issues from On-Premise to Jira Cloud
• Built and supported key integrations with ServiceNow and Salesforce
• Developed a Salesforce integration to upload billable engineering timecards and automate professional billing services
• Your work will directly impact on how teams plan, execute, and deliver across the organization.

What You'll Do

Technical Responsibilities

• Participate across the full Software Development Lifecycle (SDLC): design, develop, test, deploy, maintain, monitor
• Design and implement integrations, custom workflows, automations, and extensions for SaaS platforms
• Write high-quality, production-grade code with appropriate testing, documentation, logging, and error handling
• Build scalable, supportable solutions aligned with architectural patterns and enterprise standards
• Monitor system health and performance using enterprise logging and monitoring tools
• Provide advanced production support, including root-cause analysis and system upgrades
• Lead and execute platform upgrades and continuous improvement initiatives

Collaboration & Stakeholder Partnership

• Partner with business and technology stakeholders to gather requirements and define milestones
• Translate business needs into clear technical designs and solutions
• Communicate progress, risks, and delivery timelines with transparency
• Serve as a liaison between technical and non-technical teams

What Success Looks Like

In Your First 90 Days

• Ramp up on system architecture by reviewing technical designs, system diagrams, test plans, FAQs, and knowledge base documentation
• Gain access to and hands-on familiarity with tools such as GitHub, Jira, Wrike, Azure, and internal platforms
• Join regular stakeholder syncs and become an active contributor
• Begin supporting operational requests and smaller enhancements

As a Top Performer, You Will:

• Deliver high-quality, peer-reviewed, tested, and well-documented solutions
• Consistently meet milestone and delivery commitments
• Proactively define project milestones during the requirements phase
• Maintain accurate tracking of work in a project management system
• Communicate clearly and transparently with stakeholders
• Identify opportunities to automate, optimize, and improve system usability

Qualifications

Required

• Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience
• 5+ years administering enterprise SaaS platforms (e.g., Jira, Salesforce, ServiceNow)
• 3+ years designing, developing, scripting, and testing production-grade software
• Intermediate proficiency in at least one modern programming language (Java, JavaScript, Python, or C++)
• Strong written technical documentation skills
• Proven troubleshooting and problem-solving abilities
• Strong interpersonal skills with the ability to build trusted stakeholder relationships
• Must be able to work out of Overland Park, KS

Preferred

• Hands-on experience administering Jira Software
• Experience with Azure or another major cloud platform
• Python scripting experience
• Experience automating repetitive administrative tasks
• Experience transforming manual processes into self-service workflows
• Familiarity with Terraform or other Infrastructure-as-Code (IaC) tools
• Familiarity with ITIL concepts (incident, problem, change, knowledge management)
• Experience using AI-assisted development or project management tools

On-Call & Work Schedule

• Participation in a rotational on-call schedule, which may require availability outside standard business hours
• Hybrid work model with an expectation of 3 days per week onsite (Tuesday-Thursday) in Overland Park, KS

Why Join This Team?

We are a team of technical experts responsible for the enterprise applications that keep the business running. We partner closely with stakeholders across the organization to solve complex problems that improve efficiency and quality of life for associates. You'll work with modern tools and leading-edge technology, delivering creative, professional solutions that have real business impact.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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