IT Business Analyst - eCommerce - Auburn Hills, MI

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The IT Business Analyst - eCommerce plays a key role in supporting the strategy, delivery, and continuous enhancement of Stellantis' digital commerce platforms. This role acts as a bridge between business stakeholders and IT delivery teams to ensure that eCommerce requirements are captured accurately, translated into actionable specifications, and implemented successfully. Responsibilities include business requirements analysis, platform enhancement support, data and systems coordination, and crossfunctional collaboration to improve customer experience, conversion, and operational workflows.

Key Responsibilities:

Business Requirements & Analysis

• Gather, analyze, and document detailed business requirements for eCommerce initiatives including new features, enhancements, promotions, and platform updates.
• Translate business needs into functional specifications, process flows, and data requirements for IT partners.
• Define business rules related to pricing, catalog content, product setup, checkout logic, and customer journeys.
• Conduct competitive and market research to identify capability gaps and innovation opportunities (modeled after eCommerce product analysis responsibilities).

eCommerce Platform & Experience Support

• Support content setup, product configuration, promotions, and customer experience improvements across digital retail channels.
• Coordinate readiness for new eCommerce features, systems integrations, and platform releases.
• Validate customer experience flows, ensuring alignment with UX/UI expectations and accessibility guidelines.
• Partner closely with design, development, marketing, supply chain, and operations teams to ensure cohesive digital commerce delivery.

Systems & Data Coordination

• Support management of product data, images, descriptions, translations, and metadata needed for eCommerce.
• Document system workflows, integrations, and APIrelated requirements supporting eCommerce functions such as checkout, payments, order status, and loyalty.
• Coordinate with business and IT vendor teams to validate data flows, test functionality, and ensure system quality.
• Participate in User Acceptance Testing (UAT) to validate business logic, usability, and endtoend functionality.

Stakeholder Management

• Partner with Product Management, Marketing, Finance, Operations, and Supply Chain stakeholders to align requirements and priorities.
• Facilitate workshops, requirements sessions, and technical clarifications between business teams and IT delivery groups.
• Provide regular updates to business owners regarding project status, risks, and issues.

Continuous Improvement & Innovation

• Identify process gaps and recommend improvements across eCommerce systems and workflows.
• Use analytics and customer behavior insights to drive datainformed enhancements (based on practices highlighted in internal digital initiatives).
• Support adoption of emerging technologies and AIbased improvements for eCommerce experiences and operations.

Basic Qualifications:

• Bachelor's degree in Information Systems, Business, Computer Science, or related field.
• Minimum 3 years of experience in IT business analysis, preferably supporting eCommerce or digital platforms.
• Strong understanding of eCommerce platforms and related systems (e.g., ADOBE eCommerce, search tools like Algolia, payment gateways, order management, etc).
• Experience writing functional specifications, user stories, acceptance criteria, and process documentation.
• Handson experience with Agile/Scrum frameworks and tools (e.g., Jira, Confluence).
• Excellent analytical, communication, and crossfunctional collaboration skills.

Full-time

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.