Financial Aid Graduate Assistant - Student Worker

The Graduate Assistant for Financial Aid candidate will serve as the first point of contact for students and visitors to the Financial Aid office. The GA will provide a high level of customer service to all whether by phone, face to face interactions or by email. They will provide support to the Financial Aid office personnel and report to Janelle White, Assistant Director of Financial Aid. Must be a current Lipscomb University Graduate student.

Duties:

* Answer incoming phone calls, greet walk ins and connect student with appropriate staff member for resolution
* Handle assigned emails, respond to phone calls and other correspondence within department guidelines
* Ensure a professional and welcoming atmosphere in the FA/SA lobby area
* Work with students to locate and complete financial aid information on various websites including: the LU student portal, Lipscomb University and studentaid.gov
* Review and sort emails daily to the FA staff
* Retrieve and review USPS mail daily
* Assist FA personnel with various projects to communicate with groups of students or complete documentation
* Make outgoing calls to students regarding outstanding documents or actions needed by the FA office
* Scan and upload documents into the CNS system
* Process weekly updates to Excel or Google Sheets for ongoing projects
* Create and organize paper files within the FA office
* Perform other related duties as assigned