Franchise Operations Consultant

Based inPasadena, California,Dine Brands Global, Inc.(NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located atwww.dinebrands.com.

Job Location Type

-

Responsible for growing and protecting Dual Brands through developing people, improving guest experience and relationships and driving profitable sales. This role is responsible to evaluate Applebee's & IHOP brand standards compliance and influence best practice operations execution via coaching and support at the restaurant level.

Key Accountabilities

• Champion Brand purpose, strategy, and culture while advocating for guest and franchisee experience
• Drive best in class brand standards execution and provide root cause analysis and coaching at the restaurant level
• Partner with the Dual Brands Ops team to ensure franchisee and team success by providing updates and trend information to Dual Brand leadership on recent visits
• Consult and offer expertise to restaurant leadership and teams to address issues and concerns related to brand standards and other items while on site
• Immediate action and resolution to critical issues with the appropriate escalation to FBC
• Influence at the restaurant level around continuous operational improvement and support of brand initiatives
• Execute campaign training and pre and post assessments
• Schedule built following Rules of Engagement Travel expected (flights and auto) based upon geographic responsibilities to be assigned by Director, Operations
• Manage individual T&E budget

Critical Capabilities

• Strong operational experience & proven performance in driving restaurant operational standards and compliance
• Strong coaching and influencing skills and building relationships
• Solid communication skills - oral and written
• Expert at Applebee's & IHOP brand standards, operating systems and operational tools & resources
• Solid organizing, calendar planning, flexibility, and prioritization skills to achieve job expectations balanced with requested franchise support

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.

For information on how we collect and use your personal information, please visit our Applicant & Employee Privacy Notice.