Product Service Specialist

Job Title: Product Support Engineer
Location: Peoria, AZ
Zip Code: 85345
Duration: 12 Months
Pay Rate: $34.01/hr.
Keyword's: #Peoriajobs; #SupportEngineerjobs;
Start Date: Immediate

Job Description:
To serve as the first point of contact for Client dealer technical communicators requiring assistance with product problem health management (for all Client Products). The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality.

Position will accomplish:
*The initial triage on product health events (includes the receiving and recording of Incident Reports to Client)
*Records event information for future reference and for CPI data mining Investigates documented information
Manages dealer inquiry to closure

Education & Experience Required:
*This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related degree.
*2-5 years of product support related experience or equivalent.
*Additionally, the incumbent will have demonstrated proficiency in: Client product line and related products
*Understanding of the dealer product support network
*A sense of urgency to resolve product health issues
*Applied Failure Analysis
*Navigating key Client product support systems

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.