New

Customer Service Supervisor

Molex
life insurance, parental leave
United States, Illinois, Lisle
2222 Wellington Court (Show on map)
Apr 15, 2026
Job Title: Customer Service Supervisor Location: Lisle, IL (Onsite) Travel: Potential of up to 10% travel for customer visits Your Job Molex is seeking a Customer Service Supervisor to lead a team responsible for managing customer inventory strategies, including Vendor Managed Inventory (VMI) and consignment programs, ensuring inventory health, service continuity, and proactive issue prevention through data-driven insights. This is a hands-on leadership role where success comes from coaching, developing, and holding a team accountable to performance expectations. You will lead with a focus on proactive execution over reactive response, ensuring your team anticipates customer needs, identifies risks early, and takes action to prevent disruptions. Success in this role is defined by building a proactive, high-performing team that consistently delivers strong service, reporting accuracy, and inventory outcomes while reducing reactive escalations. You will also serve as a key escalation point, working cross-functionally to resolve complex customer and supply challenges in a fast-paced environment requiring sound judgment and composure, while reinforcing accountability and ownership within your team. Our Team Our Customer Service organization plays a critical role in delivering a reliable and value-driven customer experience. The VMI team partners closely with customers and internal stakeholders to manage inventory strategies, service performance, and supply assurance. As part of Koch, we operate under the philosophy of Principle Based Management (PBM), which emphasizes integrity, stewardship, and creating long-term value. In this role, you will be empowered to apply these principles by developing your team, driving accountability, and making decisions that improve both customer outcomes and business performance. You will lead a team of six specialists in a highly visible role with direct impact on customer trust, operational performance, and team development. What You Will Do Lead, coach, and develop a team of six VMI Specialists, setting clear expectations and driving a culture of accountability, ownership, and continuous improvement Ensure the team consistently meets or exceeds performance expectations related to reporting accuracy, data timeliness, and service or inventory-related KPIs Drive a proactive approach to customer management, reducing escalations by anticipating needs, balancing inventory effectively, and mitigating risks early Coach team members on how to interpret and act on data from SAP, Power BI, CRM, and planning systems to make informed, forward-looking decisions Serve as the escalation point for complex customer and supply issues, leading resolution while maintaining strong customer relationships Partner cross-functionally with Planning, Manufacturing, Finance, Pricing, and other teams to resolve issues and improve processes Reinforce a strong sense of urgency and follow-through across all team interactions with customers, internal stakeholders, and leadership Support onboarding, training, and development of team members to build capability and future leadership bench strength Identify and drive continuous improvement opportunities that enhance efficiency, reduce risk, and improve the customer experience Who You Are (Basic Qualifications) 3 or more years of experience leading or supervising a customer service, supply chain, or order management team Experience working in a manufacturing, supply chain, or customer-facing operational environment Ability to coach and develop team members while driving accountability to performance expectations Experience working with data and reporting tools (e.g., ERP systems, CRM, or dashboards) to support decision-making Strong organizational and prioritization skills, with the ability to manage competing demands Effective communication skills and ability to collaborate across teams and with customers What Will Put You Ahead Experience supporting Vendor Managed Inventory (VMI), consignment, or similar inventory programs Experience using SAP, Power BI, or similar systems to analyze and act on operational data Track record of improving team performance, processes, or customer outcomes Experience operating in a global or matrixed organization Bachelors degree or higher The anticipated base salary range for this role is $90,000-$115,000 annually. This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu). #LI-LAL #LI-ONSITE