Sr. Conflict Management Specialist

Are you a seasoned conflict resolution expert passionate about transforming workplace dynamics? We are seeking a highly skilled professional to champion conflict management initiatives across our organization. The Conflict Management Senior Specialist will be the key point of contact for all conflict management services for the company, including development of conflict management resources, development and facilitation of conflict training workshops, materials and presentations, designing proactive conflict prevention strategies and managing conflict cases through closure. This includes intake of requests, facilitation of coaching and mediation sessions, designing new courses/workshops, partnering with internal/external resources, and tracking and reporting conflict case data.

The Conflict Management Senior Specialist will partner with select departments within the company to identify, escalate, and address potential conflict situations, requests and issues. As part of the Organizational Development (OD) team, the Conflict Management Senior Specialist will also support OD initiatives as needed, partnering with leaders to assess organizational effectiveness and identify, plan and implement customized trainings.

Responsibilities/Job Description:

• Manage intake, tracking, follow ups and reporting for conflict-related cases, including coaching and mediation requests
• Facilitate simple and complex medication sessions for employees at all levels, including preparation, documentation, and post session follow ups
• Provide conflict coaching and guidance to leaders to address issues early and reduce escalation, morale impacts, and productivity loss
• Design and deliver conflict management training, workshops, and presentations using varied learning methods
• Oversee planning and delivery of conflict management training curriculum to ensure relevant and engaging content
• Coordinate post mediation check ins and recommend actions to strengthen relationships and workplace collaboration
• Partner with internal groups such as Labor, EEO & Workplace Culture, Business Ethics & Compliance, and the Ombudsman Office to align on conflict cases and priorities
• Maintain and promote conflict management resources, tools, and communications on company intranet and internal channels

REQUIRED SKILLS:

• Conflict Resolution
• Employee Relations
• Comfortable speaking with all levels of leaders/employees
• Drafting/presenting training plans
• Presenting to small and large groups virtually and in-person

SOFT SKILLS:

• Strong Communicator
• Excellent Listener
• Confidentiality

Education or Certification Requirement:

• Bachelors Degree Required, Masters Degree Preferred
• Mediation Certification (no preference on specific cert)
  
  

This is a hybrid role (Long Island City, NY) - only local candiates will be considered. This could likely convert to a FTE role with salary range from $100-130,000/year.

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**About Skill:**

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.