Senior Peer Response & Education Specialist

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

The Senior Peer Response & Education Specialist, under limited supervision, provides emotional support and psychological first aid (PFA) integrating principles of psychological safety, respect, inclusion and belonging into all peer support services in the form of peer response as well as trauma- and resilience-informed training and education within Denver Health's RESTORE program. In alignment with RESTORE's mission of promoting increased and sustained mental well-being of the health professional workforce as well as individual, collective and organizational resilience, this role provides peer support across several service lines including the 24/7 peer support line, group support opportunities, mobile service delivery and a drop-in center for Denver Health personnel. The Senior Peer Response & Education Specialist facilitates trauma- and resilience-informed systems and workforce well-being education and training.

Essential Functions:

• Pre-Clinical Peer Support Service Provision: Delivers advanced peer support services by integrating principles of psychological safety, respect, inclusion and belonging into all peer support services with a trauma informed lens. Staffs the RESTORE Support Center, a drop-in center for Denver Health personnel. Provides Psychological First Aid (PFA) across Denver Health RESTORE Peer Support service lines as needed. Demonstrates sound clinical judgement in identifying the needs of distressed staff within peer support encounters and activations, referring to internal and external resources as appropriate. (50%)
• Administration: Contributes subject matter expertise to the development of preparedness and response plans for the Denver Health RESTORE program and its services. Supports RESTORE Support Center operations, including programming, infection control, supply stocking in service of workforce well-being and care. Collaborates with internal and external resources to support referral processes. (25%)
• Training and Education: Plays a key role in shaping training initiatives by contributing to the development of training curriculum. Facilitates and delivers trauma-informed training and education. Serves as a knowledgeable resource in promoting psychological resilience and organizational well-being through ongoing training and capacity-building efforts. (25%)

Education:

• Master's Degree in human services or counseling-related field Required OR
• Post-Graduate Diploma or Certificate Program or certification in human services, health and wellness, medical or counseling-related field Required and 2 years additional experience working in the health and wellness field Required
• LPC, LCSW, MSW or equivalent master's level mental health professional; board certification- or licensure-eligible. Required

Work Experience:

• 4-6 years experience in assessing psychological needs and providing psychological first aid as well as group support and relevant documentation. Required and
• 4-6 years experience working in the mental health and well-being field. Required

Knowledge, Skills and Abilities:

• Skilled in independently assessing complex psychological needs and delivering Psychological First Aid (PFA) and/or group support.
• Ability to independently implement new programs and practices effectively across the entire organization, contributing to systemic change and sustainable impact.
• Ability to complete timely and accurate documentation.
• Advanced knowledge and understanding of strategies for sustaining health care personnel well-being.
• Skilled in logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Skilled in providing crisis response during high-impact events-including traumatic incidents, disasters, pandemics, and events stemming from systemic inequities-while maintaining composure and clinical judgment.
• Skilled in effectively navigating internal systems and external networks to coordinate timely and appropriate linkages to collaborative support services.
• Ability to maintain strict confidentiality related to service provision and case details.
• Ability to operate effectively as an experienced contributor within interdisciplinary teams, offering valuable insights and consistent follow through.
• Ability to demonstrate professional maturity through openness to feedback and the ability to integrate constructive input into continuous practice improvement.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Adaptive interpersonal skills by adjusting actions based on team dynamics and individual needs.
• Ability to foster strong collaborative relationships across departments to enhance psychological safety and service integration.
• Skilled in facilitating trauma-informed education and training sessions for diverse audiences, tailoring content to audience needs and organizational goals.
• Ability to proactively identify opportunities to support others, contributing meaningfully to a culture of care and psychological wellbeing.

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.