Facilities Vendor Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The FM Vendor Manager oversees vendor management of Facility Management providers while driving the full adoption of a new work order technology system (Corrigo) and providing training to FM providers. This role develops and implements FM vendor management processes to monitor performance, compliance, and financial strength in accordance with client requirements and firm policies. The position serves as the single point of contact for the account supply chain team, interfacing with client subcontractor vendor management program managers, operations teams, and supplier diversity program managers. The successful candidate will leverage data from various systems to develop scorecards, facilitate vendor review meetings, manage strategic vendor relationships through quarterly business reviews, and ensure all supporting documentation meets audit-ready standards for client's quarterly audit cycle deliverables.

Your day-to-day tasks will include:

• Driving full adoption and implementation of Corrigo work order technology system, providing comprehensive training to FM providers and serving as key user for supplier financial risk management software platform
• Developing and monitoring FM vendor management processes to track performance, compliance, and financial strength while leveraging data from various systems to create integrated scorecards from surveys, operations data, and other sources
• Facilitating vendor review meetings with fact-based, diplomatic discussions regarding improvement opportunities and spearheading internal process improvements identified through supplier collaboration
• Managing and developing strategic vendor relationships through quarterly business review (QBR) processes to drive performance, value, and innovation for key recurring service categories including landscaping, snow removal, and pest control
• Developing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for strategic suppliers in key categories while ensuring all documentation is audit-ready for quarterly client deliverables
• Serving as single point of contact for account supply chain team regarding client subcontractor vendor management programs, work order management activities, escalated vendor issues, and supplier diversity programs
• Forming cross-functional teams to address vendor management challenges holistically while communicating vendor performance and relationships to senior management team and managing special projects as requested

Physical Demands and Work Environment:

• Standard office environment with desk-based work requiring extensive computer use
• Regular meetings with vendors, operations teams, and senior management
• May require occasional travel to vendor locations or client sites for audits and reviews
• Role involves coordination across multiple locations and remote vendor management activities

Required Qualifications:

• Bachelor's degree or equivalent experience
• 3+ years of Vendor Management experience for FM services including Cleaning & Janitorial, Landscaping, Pest Control, Flooring, and related categories
• Supply chain experience (purchasing, procurement, sourcing, vendor management)
• Professional presentation skills and communication style both written and verbal
• Financial acumen with ability to analyze vendor financial strength and performance metrics
• Demonstrated orientation and balance of client service, compliance, business process improvement, change management, innovation, and cross-functional thinking
• Ability to form and lead cross-functional teams to address complex vendor management challenges

Preferred Qualifications:

• Experience working with hard and soft services categories, particularly real estate services within Facilities Management and Project Management service lines
• Knowledge of service contracts and compliance issues in financial services environment including certificates of insurance (COI), background checks, and financial reports (Dun & Bradstreet)
• Experience developing scope of work (SOW), Key Performance Indicators (KPI), and Service Level Agreement (SLA) documents
• Analytical toolkit including data sourcing from operations systems, advanced MS Excel, and MS Access
• Experience with work order management systems and technology platforms such as Corrigo
• Familiarity with supplier diversity programs and reporting requirements
• Background in conducting quarterly business reviews and vendor performance scorecards

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.