Lead AI Architect

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Global Data Analytics (GDA) Team at Docusign is seeking a Lead, results-oriented AI Architect to drive the design, development, and implementation of Agentic AI / Gen AI solutions. This professional will define the strategic vision for these AI initiatives, leveraging various technologies to ensure they align with business objectives and meet high standards for scalability, security, and performance.

This position is an individual contributor role reporting to the Sr. Director Data Engineering & Architecture

Responsibility

• Develop and execute comprehensive AI strategies and roadmaps aligned with core business objectives

• Design robust, end-to-end AI architectures for complex applications and systems

• Evaluate, select, and integrate appropriate AI technologies, frameworks, and platforms

• Produce detailed technical specifications and architectural blueprints for all AI initiatives

• Serve as the technical lead for cross-functional teams throughout the AI project development and implementation lifecycle

• Provide expert guidance on machine learning models, algorithms, and high-performance data pipelines

• Manage the seamless integration of new AI solutions with existing enterprise infrastructure

• Instill and enforce best practices for the development, deployment, and ongoing maintenance of AI systems

• Architect scalable data platforms specifically designed to support demanding AI/ML workloads

• Establish and maintain data governance frameworks, ensuring strict adherence to data quality standards

• Design and implement cloud-based AI infrastructure and strategic deployment mechanisms

• Proactively optimize system performance and efficiently manage resource utilization

• Work closely with data scientists, data engineers, and diverse business stakeholders to drive results

• Translate high-level business requirements into clear, actionable, and robust technical AI solutions

• Present complex architectural designs and strategic recommendations to executive leadership

• Act as a mentor for junior team members and champion AI literacy and understanding across the organization

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of experience in software architecture and development related experience

• 3+ years of hands-on experience with AI/ML technologies

• Experience with Python, R, Java, Scala, or C++

• Experience with TensorFlow, PyTorch, Scikit-learn, and Keras

• Experience with development and orchestration of autonomous agents

• Experience with implementing graph neural networks (GNNs) and knowledge graph solutions

• Experience with frameworks such as LangGraph and CrewAI for building and managing complex multi-agent systems

• Experience with Glean for enterprise search and knowledge management solutions

Preferred

• Proven track record of leading large-scale AI implementations

• Demonstrated success in leading and delivering large-scale AI implementations

• Proficient in major platforms: AWS, Azure, and Google Cloud Platform

• Practical skills with MLflow, Kubeflow, Docker, and Kubernetes for scalable MLOps workflows

• Experience with Hadoop, Spark, Kafka, and Elasticsearch

• Solid understanding of SQL, NoSQL, Snowflake, and modern Vector databases

• Advanced proficiency in cloud data warehousing, data sharing, and analytics

• Skill in developing APIs (REST, GraphQL) and designing microservices architecture

• Experience in data transformation, modeling and testing

• Knowledge of workflow orchestration and data pipeline automation

• Proven proficiency in orchestrating collaborative AI agents and delegating tasks effectively

• Experience with managing agent-to-agent communication protocols and workflow design

• Advanced implementation experience utilizing enterprise knowledge bases

• Deep knowledge of enterprise AI search, knowledge discovery, and workplace intelligence solutions

• Exceptional analytical, problem-solving, and communication skills

• Proven leadership, team management, and strategic business acumen

• Highly adaptable to new technologies

• PhD in AI, Machine Learning, or related field

• Relevant industry certifications (e.g., AWS ML Specialty, Google Cloud ML Engineer)

• Experience in NLP, Computer Vision, or Robotics

• Deep knowledge of AI ethics, bias detection, and responsible deployment

• Experience implementing solutions on edge computing and IoT devices

• Familiarity with advanced agent development frameworks like AutoGen, LangChain, or Semantic Kernel

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $157,500.00 - $254,350.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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