HR Service Center Partner

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

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As a member of the Amcor North American Human Resources Operations Center, the Shared Services HR Service Center Partner III is a hands-on role where you will be a team player responsible for providing administrative and analytical support to the HR Service Center, HR Partner team, and all other employees at varying levels within the organization. The HR Service Center Partner III is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case management for HR Shared Services to interpret, complete complex data entry activities, and ensure data integrity within HR technology solutions, as well as provide quality internal customer-focused support within service level agreement expectations. The HR Service Center Partner III will also have a deeper responsibility to include project-focused work, which includes coordination of cyclical processes, events, and new initiatives. The ideal candidate welcomes constant change and is someone who can be strategic, inventive, as well as tactical in implementation. The HR Service Center Partner III is a valuable resource for all HR team members, providing guidance, support, and training to make Amcor colleagues successful while also making a positive impact on how HR team members experience organizational change and growth.

WHAT YOU GET TO DO

• Act as a key-contributor on project support for large-scale, repeated cyclical processes, and/or continuous improvement teams
• Initiate, draft, review, and distribute mass communications to appropriate individuals related to specialty space(s)
• Act as an established and trusted point-of-contact to the broader HR Partner base to provide support, training, feedback, and general guidance
• Build strong relationships with Amcor colleagues to facilitate and encourage change management through educating and supporting the connection between the HR Service Center and HR field
• Review employee data forms and reports, interpret entry requirements, and complete complex data entry in HR technology solutions with accuracy
• Respond to all employee, manager, or HR inquiries via email and phone utilizing a case management tool
• Act as a primary escalation point-of-contact within the HR Service Center to support HR Service Center Associate I and II roles
• Act as back-up for HR Service Center Lead when not present to support daily HR Service Center functions, including training and coaching for level I & II roles as directed
• Engage with all HR team members in any area of need to continually grow knowledge and receive/provide feedback
• Subject matter expert and point of escalation to Service Center peers in all specialty spaces
• Proactively partner with Service Center team members, Lead, and Manager on complex inquiries impacting specialty spaces
• Achieve resolution of cases at rates which meet or exceed established metric standards and service levels
• Research to resolve escalated situations and collaborate with appropriate HR Shared Services team members. Escalate broader based issues to Lead and/or the appropriate members of HR leadership team within the HR Shared Services or HR field to achieve resolution
• Proactively recommend and/or assist the HR Service Center Lead in developing continuous process improvements to further gain efficiencies in specialty spaces, HR department, and organization
• Audit employee data to ensure data integrity exists in all HR systems
• Respond to custom report requests of all complexities, and be a point of escalation for customized report requests to the Shared Services team
• Provides support in various HR areas which may include new hire onboarding and assimilation, mergers and acquisition support, performance and talent management guidance, field HR onboarding and training support, temporary field HR Generalist assignment, and/or general team member training and education
• Off-site travel and/or overnight travel may be expected to act as interim HR support in various North American Amcor sites
• Maintain advanced knowledge of all HR plans and program designs
• Responsible for tracking, creating, and updating team process and employee resource documents for all specialty spaces, including team training documents and/or field HR resources in the form of ServiceNow Knowledge Base Articles
• Continue to advance Amcor business knowledge in and outside of HR to best support the growth and success of the business
• Ensures all activities are carried out in compliance with applicable legal and regulatory guidelines (i.e. AA, EEO, FLSA, ADA, etc.)

WHAT WE VALUE

• Teamwork with peers and the broader HR team across all supported business units
• Exceptional value-added support to exceed our internal customers' needs aligned to their success
• Energy and passion with an eye towards continuous improvement in self and process
• Detail-oriented with excellent analytical, critical thinking, and problem-solving skills
• Ability to respect and maintain confidential information
• Self-motivated, proactive, and capable of working on own initiatives with limited supervision
• Maintains a positive and respectful attitude while working independently and in team environments
• Proven ability to perform with a high degree of accuracy, and with highly confidential or critical data
• Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external

WHAT WE WANT FROM YOU

• Bachelor's degree required, preferably in Human Resources
• 3-5 years of experience in Human Resources
• Advanced knowledge of the principles, practices, and infrastructure of Human Resources

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)