SERVICE WRITER

BID/JOB ANNOUNCEMENT

SERVICE WRITER

CHICAGO DEPARTMENT OF FLEET AND FACILITY MANAGEMENT

[2FM]

Fleet Operations

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Annual Salary: $64,440/year

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with the TEAMSTERS- LOCAL 700 (BARGAINING UNIT 08). Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CDT on 04/29/2026

Under supervision, assigned to a city garage facility, visually inspects vehicles and communicates with customers on vehicle service needs to identify and record malfunctions, needed repairs and other problems; prepares work orders to initiate vehicle service and repairs, and performs related duties as required

ESSENTIAL DUTIES

* Confers with and questions vehicle operators to conduct an initial assessment and determine the nature of a vehicle's mechanical and operational problems and service needs

* Visually inspects vehicles to document any external physical damage and missing parts and equipment

* Prepares manual and computerized work orders documenting vehicle damage, detailing problems, and describing service needs for use by automotive mechanics in making diagnostic analyses

* Completes manual and computerized forms to track the delivery of vehicles to trades personnel or to vendors for needed repairs and service and to monitor the status of repairs and estimated completion date

* Closes out work orders upon completion of repairs, noting repairs made and entering data from work orders onto the Vehicle Management System (VMS) to update computerized vehicle records

* Notifies vehicle operators when vehicles are ready for pick-up

* Verifies with automotive technicians that vehicles have been serviced for scheduled preventive maintenance and inspected by appropriate supervisors

* Completes and updates computerized records for the Preventive Maintenance Program (PMP)

* Prepares daily work reports providing management with a status of all vehicles in the garage facility including vehicles to be serviced, status of work required per work order and completed and closed out work orders

NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.

Location: Citywide

Days: Monday - Friday

Hours: 7 am - 3:30 pm, 3:30 pm - 11:30 pm

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

* One year of vehicle maintenance and repair experience as an automotive mechanic OR one year of work experience as a service writer / service advisor in an auto dealership or in a vehicle repair and maintenance service center

Licensure, Certification, or Other Qualifications

* None

WORKING CONDITIONS

* Vehicle repair garage facility and exposure to outdoor weather conditions

* General office environment

* Exposure to loud noise, fumes or dust, oily or wet environment

EQUIPMENT

* Standard office equipment (e.g., telephone, printer, photocopier, fax machine, calculator)

* Computers and peripheral equipment (e.g., personal computer, computer terminals, hand-held computer, modems)

* Personal protective equipment (e.g., hard hat, shoes, glasses, gloves, vest, pads)

* Communication equipment (e.g., two-way radio, dispatch equipment)

PHYSICAL REQUIREMENTS

* Ability to stand for extended periods of time

* Ability to quickly bend, stretch, twist, or reach out with one's body, arms, and/or legs

SELECTION REQUIREMENTS: This position requires candidates to pass a job knowledge exam. Test results will be sent out by the Department of Human Resources after test results have been analyzed and compiled. Bidders who receive a passing score on the test will be hired in seniority order. External/non-bidder applicants who receive a passing score will be hired in lottery/random order.

EDUCATION & EMPLOYMENT VERIFICATION: Please be advised that if you are selected to be hired, you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diplomas must be accompanied by a Foreign Credential Evaluation. You must provide your transcripts or diploma, professional license, or training certificates at the time of processing, if applicable. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn, and you will not be hired.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor