Change and Adoption Management Lead

LMI is seeking a skilled and dynamic Change and Adoption Management Lead to join a high performing team supporting a government healthcare client. This role will drive successful implementation, integration, stakeholder engagement, and user adoption. The selected candidate will be instrumental in creating strategies that foster long-term engagement, while addressing adoption barriers and ensuring alignment with stakeholder needs. This position may be remote.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Develop and evolve a robust adoption plan that combines Human-Centered Design (HCD) principles, outreach initiatives, and training activities to onboard users effectively.
• Collaborate closely with technical, operational, and policy-focused stakeholders to understand their needs, address concerns, and build trust in the platform's capabilities.
• Continuously engage stakeholders to ensure diverse perspectives are incorporated into implementation strategies, fostering alignment and buy-in.
• Proactively identify and mitigate barriers to adoption, including user resistance, gaps in understanding, or operational inefficiencies.
• Implement targeted training programs for technical and non-technical users to ensure clear understanding and utilization of platform features.
• Support development, deployment, and refinement of communication plans tailored to stakeholders across the system.
• Support development and delivery of essential documentation, such as user guides, FAQs, onboarding resources, and troubleshooting support artifacts.
• Provide hands-on guidance to stakeholders, ensuring technical compatibility and seamless integration.
• Monitor integration progress and resolve issues collaboratively with stakeholders.
• Leverage analytic tools to evaluate adoption gaps, training efficacy, and stakeholder feedback.
• Establish iterative feedback loops and use insights to refine strategies, training materials, and technical guidance over time.
• Propose and execute recommendations for sustainable stakeholder engagement and improved usability.
• Define key performance indicators (KPIs) for user engagement, stakeholder satisfaction, and adoption success.
• Deliver periodic reports on platform performance, stakeholder inputs, and implementation progress.
• Leverage GenAI tools to enhance content development, improve efficiency in stakeholder engagement tasks, and drive data-informed decision-making.

Required:

• 7+ years of experience in change management, adoption strategies, or stakeholder engagement related to technical or healthcare platforms.
• Bachelor's degree in a relevant field (e.g., change management, organizational development, policy, healthcare management, IT).
• Proven ability to lead change initiatives that impact both technical and non-technical stakeholders.
• Strong understanding of Human-Centered Design (HCD) principles and their application for user adoption.
• Technical acumen to understand platform integrations and communicate implementation needs to stakeholders.
• Excellent verbal and written communication skills tailored to diverse audiences.
• Data-driven approach to problem-solving, with experience in leveraging analytics tools to assess adoption and usage gaps.
• Collaborative mindset to lead cross-functional teams and maintain alignment among diverse stakeholder groups.
• Fluency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook).

Desired:

• Experience working with federal or state government clients, particularly in healthcare initiatives.
• Familiarity with Agile development or iterative stakeholder-centered processes.
• Change management certification (e.g., Prosci, ACMP).
• Master's degree in a relevant discipline.

Target Salary Range: $101,000 - $174,000

Disclaimer:

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.