New

Patient Access Representative II - 40hrs/Day Shift

Cooley Dickinson Hospital
United States, Massachusetts, Hatfield
4 West Street (Show on map)
Apr 15, 2026
Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Minimum Qualifications: High School Diploma or Equivalent required Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required Knowledge, Skills and Abilities: Knowledge of medical terminology and insurance verification procedures. Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner. Excellent communication skills, both written and verbal. Ability to work well in a fast-paced environment. Ability to work effectively in a team-oriented setting. Essential Functions (Key Roles & Responsibilities): Greet patients and families in a professional and welcoming manner. Verify insurance coverage and pre-authorization requirements. Collect and enter patient demographics and insurance information into electronic medical records. Ensure accurate and complete collection of patient demographic and insurance information. Obtain necessary signatures for consent and authorization forms Resolve insurance and billing-related issues. Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner. Adhere to all HIPAA regulations and patient confidentiality guidelines. Performs other duties as assigned. Complies with all policies and standards. Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.