New

Security Guard / Officer

22nd Century Technologies, Inc.
Pay rate: $18.62/hour on w2
United States, Texas, Houston
Apr 15, 2026
Job Title: Security Guard / Officer Location: Houston, TX 77002 Duration: Contract 6 months On-Site Pay rate: $18.62/hour on w2 without benefits Shift hours: Monday through Friday 12am-8am onsite 5 days/week Role and Responsibilities: Monitor fire, security, and panic alarm systems and respond appropriately to all alarms, emergencies, and calls. Monitor camera alarms for assigned sites or stations and take action based on observed activity and severity. Prepare accurate, timely, and thorough incident reports and documentation. Retrieve information and perform data entry using applicable computer systems. Review, extract, and analyze surveillance video as required. Issue, track, and maintain County access credentials and identification cards. Work independently in a secured environment for shifts of eight hours or longer. Remain within audible range of telephone and alarm systems during all breaks. Remain on-site for extended periods during emergency situations when required. Provide clerical and administrative support to management. Perform additional duties as assigned. Scheduled Milestones and Deliverables (Required). Conduct basic employee training. Conduct emergency response training. Conduct technology and equipment training. Ensure compliance with departmental regulations and standards. Evaluate employee performance. Deliverables: Improved process efficiency Enhanced customer service. Faster alarm response times. Increased safety for occupants and County property. Required Experience: Metrics to Be Utilized to Measure Performance (Required). Call Metrics. Average Handling Time (AHT): Total time required to manage calls and alarm responses. Operational Metrics. Call Volume: Total number of inbound and outbound calls handled. Peak Call Times: Identification and management of high-volume call periods. Occupancy Rate: Ratio of time spent handling calls compared to available time. Alarm Response Rate: Time required to respond to multiple alarm signals simultaneously. Access Control Effectiveness: Time required to grant employee access to facilities or parking areas. Service Ticket Turnaround: Time required to submit, process, and complete security and work ticket requests. Required Skills: Minimum typing speed of 45 words per minute. Proficiency in Microsoft Word and general Microsoft Office applications.