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Security Guard / Officer

22nd Century Technologies, Inc.
Pay rate: $18.62/hour on w2
United States, Texas, Houston
Apr 15, 2026
Job Title: Security Guard / Officer
Location: Houston, TX 77002
Duration: Contract 6 months On-Site
Pay rate: $18.62/hour on w2 without benefits
Shift hours: Monday through Friday 12am-8am onsite 5 days/week

Role and Responsibilities:
  • Monitor fire, security, and panic alarm systems and respond appropriately to all alarms, emergencies, and calls.
  • Monitor camera alarms for assigned sites or stations and take action based on observed activity and severity.
  • Prepare accurate, timely, and thorough incident reports and documentation.
  • Retrieve information and perform data entry using applicable computer systems.
  • Review, extract, and analyze surveillance video as required.
  • Issue, track, and maintain County access credentials and identification cards.
  • Work independently in a secured environment for shifts of eight hours or longer.
  • Remain within audible range of telephone and alarm systems during all breaks.
  • Remain on-site for extended periods during emergency situations when required.
  • Provide clerical and administrative support to management.
  • Perform additional duties as assigned.
  • Scheduled Milestones and Deliverables (Required).
  • Conduct basic employee training.
  • Conduct emergency response training.
  • Conduct technology and equipment training.
  • Ensure compliance with departmental regulations and standards.
  • Evaluate employee performance.
Deliverables:
  • Improved process efficiency Enhanced customer service.
  • Faster alarm response times.
  • Increased safety for occupants and County property.
Required Experience:
  • Metrics to Be Utilized to Measure Performance (Required).
  • Call Metrics.
  • Average Handling Time (AHT): Total time required to manage calls and alarm responses.
  • Operational Metrics.
  • Call Volume: Total number of inbound and outbound calls handled.
  • Peak Call Times: Identification and management of high-volume call periods.
  • Occupancy Rate: Ratio of time spent handling calls compared to available time.
  • Alarm Response Rate: Time required to respond to multiple alarm signals simultaneously.
  • Access Control Effectiveness: Time required to grant employee access to facilities or parking areas.
  • Service Ticket Turnaround: Time required to submit, process, and complete security and work ticket requests.
Required Skills:
  • Minimum typing speed of 45 words per minute.
  • Proficiency in Microsoft Word and general Microsoft Office applications.
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