New

Medical Call Center Representative ON SITE

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Boston
Apr 16, 2026
Description Top Must Haves: 1. Someone who's looking to learn, avid learner 2. Competitive Edge 3. Flexibility in schedule (10 hours of availability to be scheduled) 4. Someone with positive attitude 5. Good tenure*** 6. Near perfect Attendance needed Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85% of calls within 30 seconds. A good phone presence and good communication skills are a must. Also must have proven tenure within their roles. We are not interested in reviewing candidates who do not stay at their previous roles. They also must be able to type at least 40WPM. Familiar with medical terminology is a plus and some call center experience is a must. We handle sensitive calls from patients and medical staff, so we are looking for a stronger individual for this role. We do need a higher caliber candidate. We are 24/7 which means we never close. This position does require working holidays and during inclement weather and is deemed essential. Training is typically 10:30 -6:30 /7pm for all shifts! After Training Role will require you to work SUNDAY shift. You will have Saturday and one other week day off. Must be flexible to work between the hours of 7am-6pm. No Free Parking for first shift- they encourage people not to drive ATTENDANCE IS MANDATORY DURING TRAINING 2-3 WEEKS IF YOU MISS TRAINING YOU WILL BE DROPPED FROM THE CLASS Experience Level Expert Level Job Type & Location This is a Contract to Hire position based out of Boston, MA. Pay and BenefitsThe pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Boston,MA. Application DeadlineThis position is anticipated to close on Apr 29, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.