New

Helix AI/Digital Transformation Manager

BMC Software, Inc
United States, New York, New York
Apr 16, 2026
This Is Helix. Powered by You. At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision. We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. Role Summary We are seeking an AI / Digital Transformation Manager to lead the design and delivery of highimpact, enterprisegrade AI solutions across the Helix organization. In this role, you will bridge business strategy and advanced technology-shaping how agentic AI, automation, and datadriven intelligence are embedded into everyday workflows. You will set technical direction and delivery standards while remaining handson, partnering closely with Operations, GoToMarket, IT, Data, and Engineering teams. Success in this role requires balancing innovation with practicality-delivering AI solutions that are measurable, adopted, secure, and sustainable. This is a leadership role with direct influence on how AI transforms decisionmaking, customer engagement, and operational efficiency across the enterprise. Key Responsibilities Architect & Scale AI Systems Design, build, and deploy agentic AI solutions using platforms such as Microsoft Copilot Studio, HelixGPT, Claude Cowork, and/or Google Gemini, including retrievalaugmented generation (RAG), multiagent orchestration, and custom connectors Create a unified intelligence layer by integrating internal and external data sources, including Snowflake, Salesforce, product usage data, and thirdparty signals Lead the development of predictive and prescriptive models that inform deal health, renewal risk, forecasting accuracy, nextbest actions, and performance insights Evaluate and optimize across multiple LLM providers (commercial and opensource) based on performance, reliability, security, cost, and enterprise fit Lead Strategic AI Initiatives Partner with functional leaders to identify, prioritize, and deliver AIdriven automation and intelligence opportunities with clear business value Translate business objectives into a practical AI roadmap with defined success metrics (adoption, ROI, operational impact) Drive enterprise AI programs from concept through production, ensuring alignment between data, systems, and business processes Establish and track KPIs to measure enterprise AI adoption, value delivery, and operational improvements Establish Standards, Governance & Capability Define and evolve best practices for AI engineering, deployment, and ongoing optimization Mentor and guide AI engineers and business technologists, building consistent capabilities across teams Champion responsible and ethical AI use, emphasizing transparency, explainability, security, and longterm maintainability Serve as a trusted advisor to leaders, translating complex technical topics into clear business implications What You Bring Technical & Analytical Experience Handson experience building and orchestrating agentic AI systems, including multiagent architectures, RAG pipelines, semantic indexing, and connectors Strong understanding of LLM engineering and orchestration, with experience selecting and tuning models (e.g., Microsoft GPT, Claude, Gemini, opensource) for specific tasks Enterprise architecture and data integration experience across platforms such as Salesforce, Snowflake, M365, Azure, and SaaS ecosystems Experience designing predictive and prescriptive analytics supporting forecasting, deal health, renewal risk, and operational insights Leadership & Ways of Working Proven ability to influence without authority and lead crossfunctional initiatives Experience establishing standards, governance models, and scalable delivery practices Systems thinking: the ability to connect customer journeys, business processes, data flows, and operational dependencies Clear, inclusive communicator who can engage technical and nontechnical audiences Bias toward action, continuous improvement, and product ownership Desired Background Experience in Sales Operations, Marketing Operations, Revenue Operations, or Customer Success Operations within a SaaS environment Background in strategy consulting or business transformation What Success Looks Like Enterprise AI architecture scales reliably across multiple business functions with measurable ROI GotoCustomer teams regularly use AIdriven insights for forecasting, prioritization, customer engagement, and risk management Teams across the organization adopt shared standards and frameworks for building safe, highimpact AI solutions You are recognized as a trusted partner who connects business strategy with technical execution to deliver lasting value Why Work Here? Because You'll Matter. We're not hiring for roles-we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life-and your work make a difference. We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in-you'll be backed up. Make Your Mark At Helix If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere. EEOC Statement Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.