Security Officer Guest Services Representative

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Guest Services Representative in Brooklyn Heights, NY, you will serve and safeguard clients in a range of industries such as Residential, and more. Join Allied Universal at a residential location where you will serve as the welcoming front desk presence, assisting residents, guests, and staff with access support, visitor check-in, and clear communication. In this stationary role, you will help monitor activity, report security-related concerns, and deliver customer service with professionalism. Bring a people-first mindset while supporting a caring team known for reliability, agility, innovation, and integrity.

Position Type: Full Time

Pay Rate: $17.50 / Hour

Job Schedule:

What You'll Do:

Provide customer service to residents, guests, vendors, and/or staff by following site-specific procedures and front desk protocols at a residential location.
• Monitor lobby activity, manage visitor check-in and/or access procedures, and document arrivals, departures, deliveries, and other front desk activity.
• Respond to incidents, resident concerns, and critical situations in a calm, problem-solving manner, contacting property management and/or emergency services when appropriate.
• Answer phones, provide directions and information, and support security-related communications between residents, guests, building staff, and/or responding personnel.
• Observe cameras, alarms, and entry points from the front desk and report unusual activity, maintenance concerns, and/or policy violations according to site procedures.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.