New

AV/Desktop Support

TEKsystems
$28.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Philadelphia
Apr 21, 2026
Description General Duties Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals. Daily morning check of all conference rooms to proactively identify issues and ensure they're all in working order for the day's meetings. Own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings. Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings. Ability to troubleshoot, upgrade and /or replace AV components. A clear understanding of audio-visual signal flow troubleshooting. General understanding of industry leading vendor equipment. Ability to coordinate external vendor support when required. Fully meet key support performance metrics and SLA's. Familiarity with Service now ticketing. Strong understanding of Crestron, Poly and Cisco AV endpoints. Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms. Live event production and support experience. Consistent and accurate AV inventory management The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking. Issues Management and Resolution * Analyze issues and formulate solutions * Troubleshoot system, application and hardware issues * Ensure customer is updated on ticket progress * Work directly with customers to solve problems * Utilize internal IT Knowledge Base to both provide and find solutions to known issues * Use external information to research and resolve issues when needed * Consistently update the ticket tracking system with status and fixes * Properly escalate issues to necessary parties as required Skills Troubleshooting, audiovisual, Customer service, Technical support, Desktop, windows, MAC, Hardware support, Zoom, Webex, Video conferencing, Cabling, Installation, Audio, Polycom, Access management Top Skills Details Troubleshooting,audiovisual,Customer service,Technical support,Desktop,windows,MAC Additional Skills & Qualifications This resource should needs corporate AV experience. We do not need just a service desk resource. Soft Skills Exemplary communication and follow-up skills. Ability to work well individually or in a team setting. Outstanding customer service and the ability to build working relationships with business stakeholders. Looking for a candidate with three high-level skills: 1.Doer - Very strong technically so we can fix and handle issues internally, engages with our vendors to schedule repairs, when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events. 2.Thinker - Looking ahead for potential issues, eyes, and ears open for new IT opportunities, investigating new technology, and raising it to the attention of AV team leaders. 3.Relationship Builder - Excellent customer service skills, ability to understand the business and speak their language, and build relationships with heads of new business, finance, digital, events, accounts, and executive assistants so we know what's in the pipeline before it happens. Physical Demands: Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Physically able to talk on the phone and input data simultaneously. Ability to lift or move 40 lbs. or greater. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness. Experience Level* Intermediate Level Job Type & LocationThis is a Contract position based out of Philadelphia, PA. Pay and BenefitsThe pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Philadelphia,PA. Application DeadlineThis position is anticipated to close on May 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.