PC2 (San Mateo, CA)

JOB SUMMARY:

The UCSF School of Dentistry is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty staff, students, and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value.

Our newly UCSF Dentistry clinic is a high-volume, multi-specialty dental clinic located in the city of San Mateo. This flagship practice is designed with a strong emphasis on technology, integrated care, and an exceptional patient experience.

Under the supervision of the Clinic Supervisor, the Practice Coordinator provides administrative and operational support for the UCSF Dentistry Practice at the San Mateo Park Place location. The Practice Coordinator is responsible for front desk operations, including patient reception, registration, scheduling, requesting pre-authorizations, and treatment planning. In this role, the Practice Coordinator serves as the primary liaison between patients and the clinical services they receive, ensuring a smooth and positive patient experience across all levels of care.

The Practice Coordinator functions as an integral member of the clinic team and consistently demonstrates a professional, courteous, and patient-centered approach. The incumbent is expected to adhere to UCSF and the School of Dentistry policies and standards while providing excellent customer service to patients, providers, and staff. This position requires the ability to effectively manage and prioritize multiple responsibilities in a fast-paced clinical environment while maintaining strong communication and organizational skills.

The Practice Coordinator may be required to work evenings and weekends to support clinic operations.

Department Description:

MISSION: Advancing health through excellence in patient care, education and discovery.

VISION: To be the preeminent innovator in oral and craniofacial health worldwide.

VALUES: Through our values, we demonstrate

LEADERSHIP, in all that we do. Leadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership.

Since our founding in 1881, the UCSF School of Dentistry has striven to educate the leading practitioners, scholars and faculty members of the next generation. As a leading institution of oral and craniofacial health, our educational programs have grown to include, in addition to our DDS programs, an array of PhD, post-graduate and residency programs. Our student dentists, residents and faculty handle over 120,000 patient visits a year in our comprehensive UCSF Dental Center, and our students staff numerous community-based externship sites. The school is one of the top oral and craniofacial research enterprises in the world, ranked the top dental school in the country in research funding from the National Institutes of Health for 25 years, and home to several leading translational research programs.

UCSF Dental Center

UCSF Dental Center is a cohesive entity within the structure of UCSF's School of Dentistry. Its primary goal is to provide outstanding, seamless, patient-centered care. The Center also aims to provide cutting-edge clinical experiences and education to students; contain costs for patient care and generate resources to reinvest in UCSF Dental Center and the School of Dentistry. A majority of the Dental Center's clinical facilities are located at the Parnassus Campus, with affiliated clinics at Buchanan Dental Center and an additional presence at Mission Bay, and the Zuckerberg San Francisco General Hospital and Trauma Center. UCSF Dental Center's primary services include all advanced dental specialty programs, and the general dentistry and specialty faculty practices.

Required Qualifications:

• High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling.

• Ability to analyze situations, prioritize, and develop solutions, and make recommendations.

• Ability to work independently at the reception desk.

• Ability to use good judgment and work independently at times under the pressure of deadlines.

• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.

• Able to sit at a computer terminal with telephone headphones for extended periods of time.

• Basic math skills required.

• Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.

• Proven ability to deal with a wide variety of individuals.

• Ability to deal sensitively and effectively with ill patients.

• Excellent organizational and problem-solving skills.

• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.

• Demonstrated administrative/office coordination skills.

Preferred Qualifications:

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Prior experience with EPIC.

Required Qualifications:

• High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling.

• Ability to analyze situations, prioritize, and develop solutions, and make recommendations.

• Ability to work independently at the reception desk.

• Ability to use good judgment and work independently at times under the pressure of deadlines.

• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.

• Able to sit at a computer terminal with telephone headphones for extended periods of time.

• Basic math skills required.

• Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.

• Proven ability to deal with a wide variety of individuals.

• Ability to deal sensitively and effectively with ill patients.

• Excellent organizational and problem-solving skills.

• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.

• Demonstrated administrative/office coordination skills.

Preferred Qualifications:

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Prior experience with EPIC.