New

Order Entry Specialist

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Tinley Park
Apr 22, 2026
Job Title: Customer Experience Associate (CEA) Reports To: Supervisor of Customer Experience Experience Level: Entry-Level Employment Type: Full-Time Job Summary We are seeking a detail-oriented and proactive Customer Experience Associate (CEA) to support customers through order management, email communication, and issue resolution. This role is heavily email-based and requires strong problem-solving skills, attention to detail, and the ability to work independently. Our company is known for delivering world-class customer experience, and we provide extensive on-the-job training to set team members up for success. Key Responsibilities * Process customer order requests and respond to customer emails (50-100+ per day) * Enter customer orders and requests accurately into ERP and CRM systems * Answer customer questions regarding shipping, product availability, and pricing * Research customer inquiries using internal systems to provide accurate, timely solutions * Create and manage cases related to customer issues and exceptions * Coordinate across internal teams (fulfillment, operations, inventory, etc.) to resolve customer needs * Communicate directly with customers through multiple channels to ensure transparency and satisfaction * Provide order status updates and exception management throughout the fulfillment process * Deliver proactive solutions and a frictionless customer experience * Handle both internal and external customer inquiries professionally and efficiently Required Qualifications (Must-Haves) * 2+ years of customer service experience in a product-based company or KPI-driven role * (No scripted call center environments) * Order entry experience in an ERP system * Strong email-based customer communication skills * Proficiency in Microsoft Outlook and Microsoft Word * General computer proficiency * High School Diploma or equivalent Preferred Qualifications (Nice-to-Haves) * Claims or order issue processing experience * CRM experience (Microsoft Dynamics preferred) * Inbound phone experience (50+ call volume) * Microsoft Excel experience Skills & Competencies * Customer service and customer support * Order entry and data entry * Email communication * Inbound call handling * Attention to detail and accuracy * Strong problem-solving and critical-thinking skills * Ability to work independently with minimal supervision * Professionalism, accountability, and positive attitude Job Type & Location This is a Contract to Hire position based out of Tinley Park, IL. Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tinley Park,IL. Application DeadlineThis position is anticipated to close on May 5, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.