Bilingual Primary Care Referral Coordinator

Job Summary:

Nature of Work:

The University of Colorado, College of Nursing is seeking a Bilingual Primary Care Referral Coordinator for a full-time (1.0 FTE) position within the Office of Clinical and Community Affairs at the Sheridan Health Services clinics located in the Fort Logan neighborhood of Denver. The Bilingual Primary Care Referral Coordinator performs both referral and administrative duties to support comprehensive and high-quality patient care. This position will represent Sheridan Health Services professionally and positively to enhance and promote Sheridan's mission to provide quality patient-centered care., Sheridan Health Services is a Patient-Centered Medical Home, where the patient is at the center, incorporating the values and beliefs of the patient in all decision-making.

Clinic Description:

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare, and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs, primarily for residents of Arapahoe, Denver, and Jefferson counties. A Youth Health Clinic is located in the Sheridan School District Administration building. The Family Health Clinic is located in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify as Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance use treatment. Sheridan Health Services is a Patient-Centered Medical Home, and as such, we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach, where nursing students provide community outreach, health education, and home visitation services. https://nursing.cuanschutz.edu/patient-care/sheridan-health-services

Supervision Received:

Direct supervision will be provided by the APN Clinical Lead.

Examples of Duties Performed:

Referral Processing (75%)

• Process routine, urgent, and emergent referrals for patients in the Adult Primary Care Service Line.

• Verify patient insurance eligibility, communicating with nurse practitioners and the health care team as needed.

• Obtain prior authorization or pre-certification when needed.

• Assist with scheduling appointments consistent with patients' insurance plans.

• Prepare patient paperwork for the provider to review and finalize.

• Track referrals until completion per clinic policy.

• Connect with specialty care clinics, community resources, and services.

• Communicate appropriate diagnostic and clinical information as needed to complete referrals thoroughly.

• Uphold HIPAA policies and procedures to protect patient health information.

• Attend community events to assist in care coordination or perform community outreach.

• May serve as the point of contact for community partners to manage incoming referrals and schedule new or existing patients with more than one service line.

Administrative (25%)

• Monitor incoming faxes daily and upload progress notes, scheduling notices, imaging results, and specialty referral communication to the EMR.

• Assist in managing the transitions of care from the Emergency Department and hospitalizations to primary care.

• Assist in scheduling clinic visits as needed.

• May be asked to prepare or manage Medical Records Requests.

This description is a summary only and describes the general level of work being performed; it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Work Location:

Onsite - this role is expected to work onsite and is located at Sheridan Health Services at 3525 W. Oxford Ave | Unit G1, Denver, CO 80236.

Why Join Us:

The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students and is a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

Experience Only:

• Three (3) years of general clerical experience. One (1) year of this experience must have included care coordination in a clinical setting and/or an insurance company health plan referral unit.

OR

Education and Experience:

• A combination of related education and/or relevant general clerical experience equal to three (3) years.

  • Substitution: College or university coursework appropriate to the work assignment may be substituted on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Conditions of Employment:

• Must be willing and able to obtain current BLS/CPR certification by date of hire.

• Must be willing and able to speak Spanish and English on a daily basis to communicate clinical terminology.

Preferred Qualifications:

• Experience working in a Federally Qualified Health Center (FQHC).

• Experience working as a Medical Assistant, Referral Coordinator or Patient Navigator.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the organization.

• Outstanding customer service skills.

• Attention to detail.

• Demonstrated commitment and ability to advance person centered care.

• Knowledge of basic medical terminology and experience using electronic health record systems.

• Ability to identify problems, research and recommend resolutions while exercising discretion and appropriate decision-making.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: College of Nursing Human Resources at CON.HR@ucdenver.edu or 303.724.4447

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received within two (2) weeks after the posting date. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $51,873 to $56,022.40.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.