Scheduling Coordinator CWR

Coordinates all aspects of tests, procedures, and surgeries under the direction and supervision of the Practice Supervisor or Manager and physician(s) in an efficient manner.

• Schedules procedures in a prompt, polite, and helpful manner.
• Follows guidelines of each facility including any required booking sheets.
• Makes sure proper equipment is ordered for surgery.
• Verifies patient demographics.
• Logs the patient and their insurance information, contacts insurance company for verification of coverage and benefits, and obtains precertification from the payer.
• Coordinates procedure appointments with physician's calendar, and changes in the schedule are adjusted as needed.
• Communicates appointments and surgical preparation information to the patients.
• Responsible for arranging co-surgeon or assistant as needed as well as cross scheduling with other departments (i.e., the lab for intra op TH or nuclear medicine for injections/mapping).
• Ensures pre-op procedures are followed with consistency including: completion of surgical documentation (including completed consent forms, history and physical within 30 days of scheduled procedure and physician orders).
• Distributes documentation to appropriate departments.
• Schedules pre-surgery appointment with physician, obtains medical clearance(s) as needed, coordinates pre-admission testing appointments with appropriate departments and follows up with results to the physician.
• Responsible for maintaining block time guidelines at each of the hospitals.
• Coordinates required postoperative care under the direction of the provider.
• Obtains surgical billing information from physicians.
• Works with coding department to obtain appropriate codes and posts and reconciles all surgical charges.
• Tracks all procedures including completed and pending cases.
• Tracks all surgical testing and pathology results.
• Provides excellent customer service.
• Helps to promote high levels of service, greets patients and visitors in a prompt, courteous and helpful manner.
• At each patient encounter, responds promptly to patients' needs and listens with empathy both in person and on the telephone.
• Courteously assists the patient while never compromising the dignity of the patient's surgical and financial needs.
• Displays cooperative interactions with others and accepts responsibility for what needs to get done.
• Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice.
• Clocks in at designated start time.
• Manages time efficiently to prevent unapproved overtime.
• Performs assignments with efficiency and accuracy in a positive manner.
• May be required to provide cross coverage within the Physician Services Division.
• Participates in surgical service meetings held at the hospitals.
• Adheres to Organizational competencies and standards of behavior.

• Required Education: High School Diploma/GED or HiSET (High School Equivalency Test).
• Preferred Education: N/A

• Required Skills & Experience: Two years of related experience. Effective interpersonal and communication skills required. The ability to learn quickly and adapt in a changing environment.
• Preferred Skills & Experience: 2 years of progressive experience in a medical office is preferred. Proficient in medical terminology and HIPAA guidelines. Surgical coding knowledge (CPT and ICD-10) preferred.

Monday-Friday, 8:30 AM - 5:00 PM. Coordinator to support Heart Failure and Pulmonary Hypertension program, serving patients ranging from their early 20s through older adulthood. The ideal candidate will have a minimum of 2 years of front desk experience within healthcare. Strong data entry skills and comfort managing high call volumes. Prior experience in a healthcare setting required. Familiarity with Epic and/or cardiology is highly preferred.

• Responsibilities: Greet patients, manage front-desk duties, and complete check-in procedures.
• Provide post-visit instructions, including testing information and follow-up scheduling.
• Screen and route incoming phone calls or take detailed messages as needed.