Technical Services Specialist

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow-because at LivaNova, we don't just treat conditions - we aspire to alter the course of lives.

Why join LivaNova's cardiopulmonary team? You can play a major role in improving the lives of patients and their families. We have an environment where you are empowered and encouraged to challenge the status quo. You will also be a team, with decades of experience in this industry, who are looking forward to both guiding you as well as learning from you. Help us make a difference - join us in transforming patient lives with health innovation that matters.

General Responsibilities:

- Leverage HL7 expertise to define, design, and create programs, templates, and processes supporting the deployment of current and future LivaNova perfusion data management products.

- Apply advanced analytical, technical, and conceptual skills to develop system solutions for healthcare interface processing.

- Provide 2nd line support to global LivaNova teams and distributors' Field Services through email and hotline channels, focusing on HL7 interface and IT related issues.

- Configure channels, filters, transformers, destinations, and scripts to support multiple healthcare messaging standards (e.g., HL7 v2.x, JSON, XML).

- Contribute to investigations of recurring technical problems and repair related complaints, identifying root causes and recommending solutions.

- Communicate with and educate customer departments affected by product updates, issues, or interface changes.

- Identify and resolve system and procedural issues promptly, ensuring timely communication to management and impacted customers.

- Develop and maintain comprehensive technical documentation for all processes and procedures.

- Provide support during technical trainings for Field Service Engineers when required.

- Maintain and generate service related records and reports in accordance with internal standards.

- Ensure full compliance with LivaNova policies, guidelines, and corporate values.

Skills and Experience

- Extensive experience in IT within a hospital environment and/or the medical device industry, including hands on work with healthcare interfaces.

- Deep expertise in HL7 standards (HL7 v2.x a must; HL7 v3/FHIR beneficial), including message structures, segment logic, triggers, data types, and interface troubleshooting.

- Hands on experience with Mirth Connect (NextGen Connect), including configuring channels, transformers, filters, scripts, destinations, database connectors, and monitoring interface performance.

- High affinity for modern technologies with a solid understanding of current trends such as IoT, Digital Transformation, and Remote Services.

- Working knowledge of JavaScript for interface customization and data transformation tasks.

- Solid understanding of networking fundamentals and system integration concepts, including TCP/IP and API based communication.

- Demonstrated ability to quickly identify and resolve system or procedural issues, ensuring clear communication with management and affected customers.

- Strong organizational agility, with the ability to work effectively across functions and in global, multicultural environments.

- A customer oriented mindset with a proactive approach to service.

- High level of self discipline and attention to detail.

- Strict adherence to standard operating procedures and regulatory requirements.

- Effective team player with the ability to work independently when required.

- Enthusiastic, communicative personality with strong interpersonal skills and a positive team spirit.

- Willingness to travel internationally (25%+ of total working time).

- Excellent command of English; additional languages are considered an asset.

Education:

- You have completed university or college studies in business informatics, computer science or a comparable specialist training course in a relevant field.

- 3+ years of experience in Healthcare IT, HL7 Interfaces.

Pay Transparency: A reasonable estimate of the annual base salary for this position is $115,000 - $130,000 + discretionary annual bonus. Pay ranges may vary by location.

Employee benefits include:

• Health benefits - Medical, Dental, Vision

• Personal and Vacation Time

• Retirement & Savings Plan (401K)

• Employee Stock Purchase Plan

• Training & Education Assistance

• Bonus Referral Program

• Service Awards

• Employee Recognition Program

• Flexible Work Schedules