Access to Care Director

We recognize and reward top talent. If you are looking for a team environment where you can also make an individual contribution and are seeking opportunities for continual learning and development, we encourage you to apply today!

Penny Lane Centers is committed to equity, diversity, inclusion and belonging within our organization by connecting our heart, our knowledge, and our understanding of the lived experience of others, to have a revolutionary impact on the marginalized communities we serve.

Job Summary:

The Access to Care Director leads all functions related to client access, intake, referral management, and service navigation across the behavioral health continuum. This role ensures that individuals seeking care experience timely, equitable, and clinically appropriate entry into services. The Director oversees operational workflows, supervises multidisciplinary teams, manages capacity and ensures compliance with state, county, and payer requirements. The position plays a key role in driving organizational strategy around access, engagement, and service utilization.

This individual inspires others to connect clients with all PLC programs they meet eligibility for, at their location. The role is responsible for the Intake Departments across Behavioral Health programs and PLC locations. This position requires an innovative and strategic thinker to support cross program goals through seamless service entry and maximizing PLC program participation by members entering care. This individual must be skilled in implementation and working within various platforms and technology systems.

Requirements:

Position Location: North Hills, CA (travel required to all sites, including Lancaster and Commerce).

Salary Range: $105,000 - $127,360 per year (based on years of experience supervising staff at the supervisor level or higher).

Flexible schedules are available upon successful completion of introductory period.

Eligible employees may request up to 5 days of Paid Time Off to study for their licensure.

Penny Lane Centers offers competitive salaries and benefits. Please visit www.pennylane.org to see a complete list of perks and benefits. Medical benefits are effective the first of the month upon hire, not to exceed 31 days.

Equal Employment Opportunity.

Penny Lane is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (Protected class) including, but not limited to race; religious creed; color; national; origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy' child birth or related medical conditions; actual or perceived gender; gender identity or expression or sexual orientation. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, recruitment advertising, pay and other forms of compensation, training and general treatment during employment.