Student Services Specialist - Journey

The Department of Student Services is part of the College of Nursing in the Division of Academic Affairs. Student Services is responsible for the oversight of recruitment, admission, advisement of intended and declared nursing majors, registration, clinical compliance, and graduation services in the college. This office serves approximately 1,500 intended majors, 650 declared undergraduate majors, 650 graduate students, and 30 doctoral students, as well as numerous prospective students.

This position is housed in Student Services and is responsible for facilitating and managing College of Nursing clinical/practicum compliance requirements according to agency contractual agreements and accreditation guidelines for undergraduate and graduate students enrolled in experiential learning opportunities required by the College of Nursing degree options. A high level of communication and organizational skills are used in this position as well as the use of multiple software platforms. Customer service skills, including strong written and verbal communication, are used to provide timely and effective communication with students, faculty, staff and clinical agencies. This position is cross trained to be knowledgeable of other key components and processes within Student Services in order to assist when a fill in is needed. In person attendance at some after hours and weekend events is required. Examples include but are not limited to Open House, Pirates Aboard, and College of Nursing recognition ceremonies for graduating students. Occasional overtime is needed to meet strict agencies deadlines. This position must exercise confidentiality in accordance with policy and applicable state, federal and local laws such as Family Educational Rights and Privacy Act ( FERPA) and Health Insurance Portability and Accountability Act ( HIPPA).

Compliance: 85%
The position provides leadership in all areas of experiential learning compliance. This position facilitates communication for faculty and students regarding compliance requirements. Multiple software platforms are used to manage reports to facilitate and monitor compliance information. Consulting with senior-level administrators will be necessary to discuss updates, changes, and practices regarding clinical requirements. A high level of communication skills are used for this position. This position will work with internal and external constituents to meet the requirements of the position and will navigate complex and sensitive confidential situations on a regular basis.

Reporting: 10%
This position will provide reports regarding students not in compliance weekly. This information will be shared with appropriate administrators and follow up with students as needed. This position will be maintain knowledge of program, policies, procedures, technology, and best practices in all areas related to higher education, ECU and the College of Nursing in order to be successful.

Clerical: 5%

Assists with prospective student appointments and phone calls, registration or other Student Services processes as needed during peak times.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.