Desktop Support Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Desktop Support Analyst

Location(s): Lynn, MA

Summary:
Desktop Support professional with 3-5 years of experience supporting enterprise desktop environments, Windows operating systems, corporate devices, and IT infrastructure components. Responsible for troubleshooting hardware/software issues, managing user support requests, coordinating with technical teams, and supporting enterprise applications in a corporate environment.

Key Responsibilities:

• Provide desktop support for Windows-based systems, laptops, and peripheral devices.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support corporate Windows and iOS devices.
• Install, configure, and maintain business applications, Microsoft products, and enterprise tools.
• Coordinate with cross-functional IT teams to resolve incidents and execute change requests.
• Support user account-related activities in Active Directory and Group Policy environments.
• Assist with desktop imaging, software deployment, and device configuration.
• Document incidents, troubleshooting steps, and resolutions within ticketing systems.
• Provide end-user support with strong customer service and communication skills.
• Escalate critical issues appropriately and assist with client interaction when required.

Required Skills:

• 3+ years of hands-on desktop support experience.
• Experience supporting Microsoft Windows operating systems (Windows 7/10).
• Basic knowledge of Active Directory and Group Policy.
• Strong troubleshooting skills for desktops, laptops, and peripheral devices.
• Understanding of IT infrastructure concepts including:
  • Servers
  • Network devices
  • Application and web services
  • Cloud components and related interconnections
• Experience installing and supporting Microsoft applications and third-party enterprise software.

Preferred Skills:

• Strong verbal and written communication skills.
• Good presentation and client-facing abilities.
• Effective time management and organizational skills.
• Experience with escalation handling and user coordination.
• Ability to work collaboratively in team environments.

Experience:

• 3-5 years of relevant desktop support experience.

Environment:

• Enterprise IT support environment.
• Incident management and change management exposure preferred.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.